Company Profile:
GoDaddy Inc. provides cloud based technology products, domain name services and web hosting for businesses at different levels. The web hosting is delivered through dedicated servers and cloud applications. The company has extended its service to website builder, website optimization, email marketing etcetera. The company is listed in New York Stock Exchange. As per their website there are more than 14 million customers across different countries. Till date 63 million domains are registered using GoDaddy and the number is showing an upward trend.
Customer Profile:
Most of the GoDaddy’s customers are the people willing to start their own business, already running a business or who need to display anything online using internet. There is no specific age group and most of the people with/without computer awareness could be the potential customers.
Mission Statement:
As per the information available on GoDaddy’s website, their mission statement is mentioned below:
“We are here to help our customers kick ass. We do that by living our strategy and ruthlessly prioritizing our work to create simple elegant technology that delights our customers – all while delivering service that is second to none. Every single day, we join forces across teams and groups to break down barriers, build new markets and stare down the impossible until the impossible blinks.” (1)
What core needs are being met?
GoDaddy’s mission statement describes that their aim is to help customers.
It features an elegant look and functionality which will enhance any home or office. The GXS Beverage Brewer brings your beverage brewing to new heights with exceptional, on demand heating meaning zero wait time to brew and accurate brew sizes based upon cup capacity which brings unmatched capability amongst competitors. The GXS Beverage Brewer adds quality and convenience to our customer’s lives by being completely portable and offering just the right amount of beverage brewed. The added benefit to the customer is that there is no longer a need to look for all ready limited electrical outlets in the kitchen. Thanks to the patented extended life lithium battery and charging station technology exclusively developed by Company G, our customers will never have to worry about plugging in a beverage brewer system again. Finally, with the accurate brew system with Brew Rite technology, you can program up to 16 ounces of hot beverage based upon your cup or mug capacity. Whatever amount you choose you know that you will be using the best beverage brewing system in the world, something that customers of Company G have come to expect.
The website www.missionstatements.com lists the mission of Dollar General as “Serving Others. For Customers, A Better Life. For Shareholders, A Superior Return. For Employees, Respect and Opportunity.” On their website, http://www2.dollargeneral.com/About-Us/pages/mission-profile.aspx, Dollar General shortens that to just “Serving Others,” however, navigating the website shows that Dollar General does work to incorporate the full mission statement into their day to day operations. In fact, each section of the mission statement is addressed in the about us page.
The internal team of software engineers of the company are developing new IT driven customer innovation projects that include 156 screens dubbed ‘Browse and Order’ – in store terminals where customers can buy M&S’s entire online range across 63 stores. Moreover, M&S has equipped 1500 customer assistants with i-pads to enable them to demonstrate to the customers, the store’s full range of the products, its availability and its sizes.
We deliver superior customer experiences through our products and our actions. Everything we do we build on a strong network, systems and process foundation. The quality and reliability of the products we deliver are paramount. Customers pay us to provide them with services that they can rely on." Furthermore, their Board of Directors are: Lowell C. McAdam, Gregory D. Wasson, Kathryn A. Tesija, Rodney E. Slater, Robert W. Lane, Richard L. Carrión, Martha Frances, Shellye Louise, Clarence Otis, Donald T. Nicolaisen, and Melanie Liddle. Their management consists of Lowell C. McAdam Chairman, President & Chief Executive Officer; Michael Kleiman, Chief Operating Officer; Francis J. Shammo, Chief Financial Officer & Executive Vice President; Roger Gurnani, Chief Information Officer & Executive VP; Anthony J. Melone, Chief Technology Officer & Executive VP; Marc C. Reed, Chief Administrative Officer & Executive VP; Thomas J. Tauke, Executive Vice President; Daniel S. Mead Executive, Vice President; and Michael A. Mason, Chief Security
As a result, the company focuses on its target markets and effectively delivers on its value proposition to satisfy its customer’s needs, wants, and demands.
We are heavily invested, both financially and from a human capital perspective, in creating a customer experience that matches our industry-leading products. In recent years, we have implemented new systems to empower our customer account executives to satisfy customer needs. New options allow customers to contact us via web, smart phone, and through their set-top cable boxes to get answers to questions, troubleshoot problems, and pay their
We strive to develop strategies, business models, and dynamics to drive premier value-added services through means of integrity, respect, passion, persistence, and customer focus.
In July of 2015, Anthem, Inc. announced its intention to acquire competitor Cigna Corp (Mathews & Hoffman, 2015). According to the company’s joint website, betterhealthcaretogether.com, Anthem is one of the nation’s largest health service companies that covers approximately 38.5 billion people and boasts annual revenue of $78.5 billion. Led by president and CEO Joseph R. Swedish, Anthem will purchase smaller health service company, Cigna. Cigna covers around 14.5 billion people and has $36.5 billion in annual revenue (bettertogether.com, 2015).
Passionate about exceeding the delivery of our customers’ service expectations by providing the very best in professional, value
Response: Always going above and beyond in all customer interactions as well as internal customers.
One could say they set the mark for everyone to target in customer service. And they make it the core of their marketing strategy. (Schoultz, 2013)
As an employee, you are an integral part of our company and your contribution cannot be overstated. Our goal is to provide timely, efficient, and effective service for our clients. In delivering what our clients want and need, we can generate greater customer satisfaction and create opportunities for continued business.
TI is aware that its customers depend on the company to assist them innovate and get to market first. The company, therefore, drive toward
Since its founding, sales have grown exponentially from US$1.6 million in 2000 to US$1B in 2008 (Exhibit 1.). This strong growth was dependent on a strong and loyal customer base, which in turn was dependent on employees who were passionate about and took pride in their work by providing exceptional customer service in their quest to ‘WOW’ their customers.
but it also caters to millions of customers. It has become the first stop for most people’s virtual needs. They have managed to acquire this trust and built a digital empire by providing excellent services and products that are delivered on time along with amazing after-sales services.