Your Personal Handbook for Employment Welcome to Sunbeam Skylights! On behalf of our company, I welcome you to Sunbeam Skylights, LLC (hereafter called Sunbeam) and wish you every chance for growth and success. As an employee, you are an integral part of our company and your contribution cannot be overstated. Our goal is to provide timely, efficient, and effective service for our clients. In delivering what our clients want and need, we can generate greater customer satisfaction and create opportunities for continued business. Starting a new job is exciting and can be overwhelming. This Employee Handbook provides an overview of policies and guidance to help you become familiar with our company and answer some initial questions. …show more content…
In doing this, we emphasize: • Focus on the Client, everything else will align • Providing timely, quality service wins • We are one team, promote Harmony and Teamwork • In facing adversity and challenge, use our strengths and weaknesses to foster success • Show passion for our work and compassion for employees • Strive for personal and professional growth • Do the right thing, we are accountable to each other • Maintain perspective and have fun Business Strategy Employees are the core component of our company; do not underestimate your impact in representing Sunbeam. Although we may face daily challenges, our company exists because of teamwork and focused teamwork can continue to build our reputation and enable a brighter future for our company. Our clients invest significant time and money in our company. Our service to clients determines how fast we grow, the number of employees we can employ, and our profit. To retain and grow our clients, we must ensure we deliver the best possible service quality and value. Employment Status Introductory Period: Full-time and part-time employees are on an introductory period during their first 60 days of employment. Completion of the introductory period does not guarantee employment, as all employees are at-will employee during and after the introductory period. All at-will employees are classified as either: • Full-time employees working at least 40 hours per workweek. • Part-time employee working 20-35
quality products and services is also what makes customers want to come back to an organization.
We strive to develop strategies, business models, and dynamics to drive premier value-added services through means of integrity, respect, passion, persistence, and customer focus.
Our agency is dedicated to building relationships with our clients while providing exceptional service. We value our clients and want to be there to help them through the tough times as well as the
This handbook was designed to help describe the expectations we have for our employees and to outline the company’s policies, programs, and benefits that are available to eligible employees. Employees should become familiar with the content from the employee handbook relatively quick.
Your success is our success: and we will work together to achieve your desired results. Industry-leading excellence is the goal for every client we serve. We’ve been doing it successfully for over 30 years. And with a 90%+ client retention rate, we must be doing it the right way.
We have state of the art technologies and the highest level of customer service. As a family-owned company we have vested interest in exceeding our customers highest expectations for quality and service.
Vacation pay starts after one year of service. The longer you stay with Felwick Gifts the more vacation pay you receive; after 2-4 years of service vacation is a week pay,
We are committed to providing excellent content, methodology and service to help you increase the job productivity and employee satisfaction within your organization. We do this by offering you high quality training, programs and services.
Customers are more willing to purchase from companies that they feel consider their needs when they create products and services. The more loyal customers are to a business, the more likely they are to refer the products or services to friends, family and business associates. Customer service becomes a part of your company's brand when you run a customer-focused business. When customers hear the name of business, they automatically associate it with knowledgeable and friendly sales professionals and a company dedicated to ensuring customers' needs are met. Companies such as online retailer Zappos and Trader Joe's are celebrated for their dedication to being customer-focused businesses and providing superior customer
To successfully meet clients’ specific and changing demands, companies need to focus their efforts on developing and selling propositions driven by what clients truly value and are ready to pay for.
“Dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.”
Our innovative solutions, technologically driven team help you to optimize, expand and boost your business process. We always work for your significant growth by offering cost-effective, creative, and quality service solutions. Our main aim is to deliver a quick, quality and successful service to our
The reduction of these hours in the New Hire Orientation program will provide opportunity to increase the number of initial touches that may be made with onboarding personnel and employee supervision.
Send an email to the employee who will welcome new employee(s) on the 1st day.
By avoiding these pit falls as well as doing the obvious things such as providing a great products and offering support, a company can remain competitive. Customers are the lifeline to the organization and should never be ignored. Providing the best customer value can help assure that clients