preview

Comparing Euro Disney 's Fiscal Of Spending Patterns Of European Customers

Better Essays

1.How could the company have erred so badly in its estimates of spending patterns of European customers?
In my opinion, these are three main reasons attributing to Euro Disney fail. Firstly, the lack of prior market research and study for European lifestyle and cultural before European Disney built. Euro-Disney chose to spend excessive expenditures on the establishment,but Euro-Disney did not recognize the geographic and cultural differences between Europeans and Americans. For example,most of Europeans will not notice leather wallpaper when they had their lunch in Disney,and most Europeans are not used to stay overnight in the theme park, so the heavy investment in hotels will bring more risk for Euro-Disney. Secondly, higher price did …show more content…

The attitude of Disney management is confidently dismissive making them appear out of touch with the cultural differences.

2. Could a better reading of the impact of cultural differences on revenues have been achieved? 

Culture difference will influence the number of tourists and the acceptance level of customers. Euro Disney followed the brand policies to the English instructions only, no wine providing in the theme park, high price of ticket, and standardized merchandise and food items,consequently wide spread dissatisfaction among the customers. When a new brand enters different cultures, it is inevitable for customers in new market to repel it or spend much time to accept it,so the new brand should be brought closer to local culture by providing a platform to interact with the brand in customer’s terms. Also culture different will bring different consumption patterns, Europeans are likely to spend reasonable price on entertainment, so the price of Euro-Disney will be too high to accept and decrease the number of tourists in Euro-Disney. Different culture has different drinking and eating habits,Euro-Disney forbad drinking wine in lunch time,but most French like to drink wine when they enjoy their meal. All of these elements deriving from culture difference will influence the revenue of Euro-Disney and even result in the failure of Euro-Disney.
3.What suggestions do you have for fostering a climate of sensitivity and

Get Access