Conflict management and dispute resolution coursework
Conflict and dispute are normal phenomenon in society and human relationships. When using different resolution techniques, conflicting parties could get both constructive and destructive outcomes. Good decisions from negotiation can bring a 'win-win ' prospect to interested parties. This essay firstly proves the inevitability of conflict and dispute on commercial projects, reviewing some basic definitions and theories. Then, some useful and effective dispute resolution techniques in standard forms of commercial projects are discussed and compared. Lastly, four methods and the potential use of principled negotiation is evaluated for Chinese construction industry in …show more content…
Pinkley & Northcraft (1994) emphasized that it is important to get a 'win-win ' result between parties in conflict management, maximizing benefits for every party. It is true that positive conflict promotes understanding and leads to successful goals.
Based on the outcomes, conflict is usually divided into two types: functional conflict and dysfunctional conflict (Balabanis, 1998).
2.2.1 Functional conflict
Functional or constructive conflict is described as a process which can "facilitate the attainment of the group 's goals and to improve performance"(Mckenna, 2006). It is helpful for individuals or groups to create innovative thoughts and approaches to solve problems, and to performance better in the long run. Perlow (2003) also argues that constructive decisions will be finally made by reasonable people even they hold different opinions in uncertain conditions. This means functional conflict focuses on finding a resolution to the problem.
One premise of the functional conflict is that people involved in the negotiation should be willing to listen to one another and be interested in getting a solution that suits both sides. With this premise, conflict can provide an important opportunity for growth. If the people is paranoid and selfish who only considers his own profit or interest but cannot tolerant different opinions from one anther, there won 't be any chances for the success of the negotiation between both parties. Destructive consequences will
Click here to unlock this and over one million essaysGet Access
In resolving conflict, ask the question, “How do we keep this from happening again?” The first thing is to be objective. This helps in managing conflict by keeping team members focused on the problem at hand (Huber, 2007)
Refers to conflict in which the benefits exceed the costs; it generates productive, mutually beneficial, shared decisions. In constructive conflicts, the process becomes as important as the end result. Individuals come together to redefine or strengthen their relationship for the benefit of the team and its goal.
Conflict theory is a theory that offers varies of different perspective from structural functionalism (Ballantine & Roberts, 2007). There are many differences between the two. Structural Functionalism focuses on the whole society as a group of interactive and cooperative units;
A basic view about conflict is that it is a bad and destructive. However, conflict is not something bad at all times, sometimes if a conflict’s outcome can increase group performance and improve the quality of decision, according to Organizational Behavior, it is considered as a functional conflict outcome. Conflicts can help solve problems better and increase the understanding of the team. “Remember the Titans” is seen to have a functional conflict outcome, which is why they won every game they played.
Conflict is something that each person will have to deal with sooner or later. Our text described the Conflict Resolution Cycle and Ten Principles of New Thinking that can resolve conflicts in a less costly manner (Levine, 2009). Brown (2011), points out that a chance of goal conflict is somewhat low between groups that have their own resources and perform entirely different tasks. In other words, if your task is separate the chances of conflict are extremely low. However, if there is any type of dependency, or common task and frequently pursue incompatible goals, the chances of conflict are greater (Brown, 2011). Levine (2009) explained that although the use of Alternative Dispute Resolution (ADR) is growing, the cost of conflict is a resource drain of huge proportion, and a source of great unhappiness and discomfort.
There are two different types of conflicts that could happen in a work place which would be functional and dysfunctional. A functional conflicts is a healthy, constructive disagreement between a groups or individual. A dysfunctional conflict is an unhealthy disagreement that occurs among an individual or groups of employees. A functional conflict will leave employees on a positive note it would only bring awareness to both sides of the issue, improvement of working conditions due to accomplishing solution together, solving issues together to improve overall morale, and making innovation and improvements with an organization. A functional conflict is something everyone is known as a win-win conflict. A dysfunctional conflict stem from emotions and behavioral origins, will have a negative impact for both parties that are having the conflict and the company. Dysfunctional conflicts are commonly known as win-lose conflict (Lombardo, 2003). It is not good for you to try and avoid a work conflict, it only making problems bigger. Work conflicts often happens from communications errors such as poor information, no information and misinformation. Another reason why a work conflict could happen because of emotions. Work place conflicts could emerge in any number of forms but there are some general variety types of conflicts that are repeated on the basis such as conflicts with the boss, conflicts with peers, and
When examining these issues, it’s possible to determine which conflict that is being dealt with by looking at the cues that are provided. These cues include end goals related to the conflict, flexibility, and the interests of the parties involved within the conflict. Realistic conflict involves issues that can solved when party are willing to work towards a common goal, and nonrealistic conflict occurs when they are trying to win. Nonrealistic conflicts will consist of less flexible parties, and are best handled with fore or coercion to reach an end goal. This will stop the conflict from escalation or being all together avoided by the members involved. Conflicts that are readily identified can be controlled, and the best solutions can be
Conflict is a fact of life - for individuals, organizations, and societies. The costs of conflict are well-documented - high turnover, grievances and lawsuits, absenteeism, divorce, dysfunctional families, prejudice, fear. What many people don't realize is that well-managed conflict can actually be a force for positive change.
Kale and McCullough (2003) in conferring the five conflict levels make note that conflict is defined as “power struggles over differences”. The authors note the following “based on our definition, then, we will discuss five levels. The first two are really pre-conflict levels followed by three levels of actual conflict. Our levels are as follows: Awareness of Differences, Confronting the Differences, Power Struggles, Fight or Flight and Intractable”.
The difference between functional and dysfunctional conflict is that functional serves a purpose in the organization such as the interest and dysfunctional serves no purpose but to threaten the organization ((Kinicki A. Kreitner R.2008 p. 277).
In this writing, we will explore and explain strategies of conflict resolution and, encourage teams, individuals and society as a whole to use some of these ideas for their own resolution purposes. “In many cases, effective conflict resolution skills can make the difference between positive and negative outcomes.” (Conflict resolution, 2008). With this in mind, individuals will have hope for a more positive team experience.
The functional conflict is defined as a confrontation between groups that enhances and benefits the organization’s performance’ while dysfunctional conflict is defined as any confrontation or interaction between groups that harms the organization or hinders the achievement or organizational goals.
Compromise strategy when project stakeholders have fair power or influence and there is less time to resolve the conflict.
One logic of conflict management that all organizations can agree to is that conflict costs money. If organizations want to limit their losses, then they need to work together to create solutions and get results. Conflicts can be beneficial when used as a source of creativity.
"Effective conflict resolution requires dealing constructively with disagreements rather than pushing them under the rug, letting them break into open warfare, or attempting to eliminate them completely. Successful resolution of a conflict may include the following: accurate diagnosis of the nature and source of the conflict, a clear understanding of how each party is contributing to the conflict, skills and processes for defining alternatives, constructively negotiating outcomes, and creatively developing win-win resolutions" (Hagberg Consulting Group, 1).