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Corporate Identity

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Corporate identity – the management of the process of change in the name/logo in the context of brands’ merger Joana César Machado Paulo de Lencastre Pedro Dionísio Universidade Católica Portuguesa E-mail: jcmachado@porto.ucp.pt E-mail: plencastre@porto.ucp.pt Instituto Superior de Ciências do Trabalho e da Empresa E-mail: pedro.dionisio@imr.pt Abstract The creation of strong corporate identity, including identity signs, is crucial for companies to encourage positive attitudes in its different target publics (Dowling, 1993; Van Riel & Balmer, 1997), and may provide an important competitive advantage (Simões, Dibb & Fisk, 2005). The corporate name and logo are two essential components of the corporate identity construct, …show more content…

Furthermore, in low involvement situations, the affect attached to the identity signs may be one of the few elements that differentiates the offer (Hoyer e Brown, 1990; Leong, 1993). Previous research suggests consumers’ evaluation of the organization’s logo directly influences their evaluation of the organization (Schechter, 1993; Stafford et al., 2004). The probability of affect transfer depends on its nature (positive or negative), on the intensity of affective reactions and on the way signs are associated to products and organisations. Several authors refer that the name and logo should evoke the same intended set of associations, and communicate one clear message (Durgee and Stuart, 1987; Keller 1993; Kopp et al., 1990; Vartorella, 1990). Semiotics literature suggests that this meaning can be obtained through the analysis of the nuclear or consensual meaning evoked by the logo (Perrussia, 1988). Previous research shows that identity signs which elicit a shared set of associations are better liked, transfer more positive affect to the organisation, and are better recognized than signs with an ambiguous meaning (Henderson and Cote, 1998; Schecter, 1993). Finally, the less ambiguous the organization’s identity signs, the more likely its intended positioning will be shared across a

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