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Corporate Social Responsibility : General Motors

Decent Essays

Corporate social responsibility Corporate reputation General Motors (GM) is America’s one of the oldest automobile manufacturer. Currently, GM employs 212,000 plus employees working in 396 facilities across the globe (GM, 2014). GM offers vehicles ranging from electric cars to trucks. GM offers a large range of vehicles in more than 120 countries across the globe. The General Motors Foundation is involved in philanthropic activities throughout the world. These activities are mostly related to child hunger, education, promote diversity and support vital non-profit organization. Recently GM has gone through tough time due to the quality of the vehicles they have manufactured. Problems arose due to recall of over 29 million vehicles (CBS News, 2014). As a result of recalls, company’s image and the profitability of the company got negatively impacted.
Crisis Management
The way GM has held the recall is atrocious. The question has been raised: Is Mary Barr’s fault? According the time line of GM, in 2001 engineers recognized the issue during production designs of Saturn ion. At that time, Mary Barr was not CEO of the company. So, it seems that Mary is not at fault. First prodromal stage of warning signs and symptoms started in 2003. “Technician sees Saturn ion stall while being driven” (Peter Valdes-Dapena, 2014). As time passed, GM acquired large number of reports about cobalt losing power. GM’s engineers fixed that issue and initial suggestion was to recall cars and fix the

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