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Customer Service In Healthcare

Satisfactory Essays
Significant studies concerning customer service in the Healthcare industry provides evidence of its value and how it builds patient or resident trust (Cox & Cook, 2017). Excellent customer service should be the top priority to any industry, especially in health care because that directly deals with the customers health and care.
Working in the healthcare industry was where I first learned about organizational culture and its importance. Each organization had its own technique, and objective, but the set of values and beliefs which created the culture of excellent customer service was threaded throughout the organization. From administration to housekeeping, the greatest asset was customer service, known as patient satisfaction. Orientation
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