Unit 1 Assessment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a USB drive • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 13 pages and is made up of 5 Sections. Name: Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are …show more content…
4. Outline how the Disability Discrimination Act relates to employment. 5. In addition to the information provided in the questions above, identify the other key legislation that specifically relates to your chosen organisation and its industry as a whole. 6. Describe the procedures followed by your chosen organisation in relation to equality and diversity. Your answer should include details of any monitoring that takes place and documentation used to support this monitoring. Section 3 – Understand career pathways within customer service 1. Describe at least two different types of career pathways that may be available within a customer service role. 2. Identify a range of sources where a person can find information and advice on the customer service industry, occupations and career progression. Information relating to: Source(s) Customer service industry Occupation Career progression 3. In your current organisation (or one that you are familiar with), what methods of learning are available to help with career progression? 4. In your current organisation (or one that you are familiar with), what is the procedure for accessing formal learning programmes? What is the procedure if an application for access to
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
1.1 Explain how different methods of promoting products and/or services impact on customer service delivery
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• The first thing you need to do is save a copy of this document, either onto your computer or a disk
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
• The first thing you need to do is save a copy of this document, either onto your computer or a USB drive
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
Please note that this Assessment document has 8 pages and is made up of 3 Parts.
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
Please note that this Assessment document has 14 pages and is made up of 4 Parts.
Please note that this Assessment document has 15 pages and is made up of 7 Parts.
Since Chern’s is at the top of its game in training associates to provide excellence in customer service, those skills need to be refined to meet Chern’s standard even though sales associates will already have a good foundation of the concept of customer service upon hire. Communication and Technology, while not as critical as customer service and sales, are still very important to the role but the organization and train on methods of communication specific to Chern’s as well as on the technology staff will use to make them more efficient on the job once hired. Below is a sample of the Job Matrix for Chern’s:
The first thing you need to do is save a copy of this document, either onto your computer or a disk
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
Please note that this Assessment has 6 pages and is made up of 3 Sections.