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Dawn Vanderzw Case Study

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Dawn VanderZwan is a fourth year criminal justice student in UFV. Through our communication via email, I have learnt some information about her academic goals, workplace experiences and personal life. Dawn graduated from high school in 2009, after that she took a certificate program at Kwantlen right after graduating. After she completed her criminal justice degree at UFV, currently she works as a part-time teacher’s aide in the school district. Dawn’s purpose of taking CMNS 251 is to improve her writing skills, and this is a required course for criminal students as well. In addition, Dawn chooses the online course because she needs to work 2 or 3 days a week, studying online can help her to still have the daytime to work and do most of courses work at night. Nevertheless, she still has some problem of taking this online course, which is that the assignments are due weekly, which means she has essays for every class so she is afraid of the time management. For her academic goals, Dawn now decides to cherish all the materials and contents that each course …show more content…

When she was a teacher’s aide, the main methods of communication that she used are face-to-face and email. Last summer, she worked for the Abbotsford Police Victims Services as a summer student, and the main requirement of the job is to offer a heavy amount of emotional support to other people, what she usually do are calling clients and checking in with people that are physically or emotionally injured. This experience helped Dawn to learn how to communicate gently, emotionally and how to support other people through communication. Although she was not good on the phone at the beginning, she practiced a lot and got better and better over this course. She also learned other forms of communication, such as emailing to the public, police officers or civilians in the police

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