Description Of A Service Manager Training Workshop

identified objectives which align with their mission and vision. A SWOT analysis is essential to

A SWOT analysis is a tool used to identify the strengths, weaknesses, opportunities and threats of an organization. A SWOT model measures what an organization can or cannot do as well as the possible opportunities and threats. This is done by taking data from the organization’s environment, analyzing the information and separating it into the internal (strengths and weaknesses) and external (opportunities and threats). When this is completed the analysis can create a plan for the organization to achieve its goals, and identify what difficulties must be overcome to attain

Gaps and issues in this stability threaten a patient’s condition and introduce possible risk factors. The key role of health care providers is to sustain an environment that optimizes a safe, effective and secure environment for patients. This safe environment can easily be jeopardized by common risk factors. The already demanding level of the job, death of a patient/friend/family, financial problems, abuse, chaotic work-life balance and mental instability are all examples of possible risk factors that can easily affect a health care workers ability to complete their job at a high standard. If a person is dominated by ‘risk factors’ it can be easy for the nurse or doctor to ‘burn out’. A Masten (1989) argues “maladaptation is more likely to occur when risk factors outweigh protective factors in any given context”. The lack of social and psychological support has affect on one’s ability to perform their job at the highest quality. Thus the level of care for a patient would decrease, breaking the vital communication and trust between patient and

For a company to create a SWOT analysis, they have to have a clear set objective so that they don’t face any serious problems such as wasting much needed time

SWOT analysis provides a structure for analyzing either your own strengths and weaknesses, and the opportunities and threats you face, or in a work context for analyzing the strengths, weaknesses, opportunities and threats a business or event faces. Ideally it is one step in a process which helps you to

SWOT Analysis is a simple but useful framework for analyzing your organization's strengths and weaknesses, and the opportunities and threats that the company face. It helps you focus on your strengths, minimize threats, and take the greatest possible advantage of opportunities available to you will giving you the opportunity to ward off possible threats from external sources.

Next, SWOT analysis has included in this report because it can help the company planning and make a good decision. The SWOT analysis had been written in the appendix. In The stakeholders, it included suppliers, government, shareholders, pressure group, media and customers. In the appendix, the

The process of SWOT analysis is a universal method widely approached in corporations to scan the internal and external environment so that companies can deploy relevant countermeasures to make improvements. It contains four elements, they are strengths, weaknesses, opportunities, and threats (Helms & Nixon, 2010).

The purpose of a SWOT analysis for an organization is that it provides the managers with information on the strengths and weaknesses the organisation currently has, the threats and opportunities for future development and growth. Based on this information managers are able to focus and try to resolve current issues which are drawing back the company from achieving its goals, and to continue developing its strengths and opportunities through technology and innovation.

SWOT analysis is a useful tool for understanding and decision-making for all sorts of situations in business and organization. SWOT analysis can be classified into internal and external factors affecting a company. The Strengths and Weaknesses of the SWOT analysis represent the internal factors that influence the viability of the company. While the Opportunities and Threats, on the other hand, are the external factors that may affect the company's performances. A SWOT analysis provides more understanding of the organization in relation to its internal and external environment so that manager can formulate better strategy in pursuit of its mission.

SWOT Analysis is a tool used by organizations in planning its future. Strength and weakness are the internal factors of the organization and opportunities and threats are external source of organization. The Internal analysis of the organization will cover the organizational position with respect to production, finance, marketing, research and development are different areas. This will reveal the organization strength and weakness like company sales volume market share profitability and so on.

SWOT is considered a widely used tool to assist an organisation understand their business activity, both internally and externally. The intent is to not only formulate strategies that support the mission of the organisation but to avoid weaknesses, neutralise the threats and exploit opportunities and strengths. (Davidson et al 2009. P212). SWOT provides the guidelines for critically assessing what you’re doing right, what you’re doing wrong, who or what can take you down, and what you can do to get—and stay—ahead of the pack.

Customer service training refers to teaching the employees the skills which are required to deal with the customers to provide the maximum satisfaction to them. With this type of training employees are given the necessary knowledge and skills to improve the effectiveness that goes along with customer service. Specific customer service assessments are needed in order to evaluate the organizations needs, employees and their tasks in order to understand what kind of training if any is required or rather yet necessary to make one better at given the best customer service care possible.

SWOT analysis basically entails identifying and outlining the organization’s strong attributes that are helpful to achieving the objectives(strengths); weak attributes of the organization that are harmful to achieving its objectives (weaknesses); external opportune conditions that are helpful to achieving the organization’s objectives (Opportunities); external conditions that are harmful to achieving the organizations objectives(threats). Basically the organization identifies and strategizes on how to use each strength, stop each weakness, exploit each opportunity and defend itself against each threat in order to maximally achieve their objectives.

The first important part of a SWOT analysis is to improve the viability of an organization. SWOT identifies the risk which can arise from future threats coupled with the organization weakness. For example, a pharma company ABC has invested heavily in R& D of existing product where a new competitor is also entering with same product. Then company ABC has to decide whether it is strategically important to deal with external threat or improve the internal weakness. Company ABC can continue the R & D progress to improve the quality of existing product or else can diversify the resource to offer the product at less cost i.e. improving its efficiency. So, SWOT plays an important role in such situation and proves to be a beneficial tool to take appropriate decision of improving the weakness