The service users own choice and control – listening to their goals and outcomes and then helping them to manage or improve.
Disciplinary teams – their involvement is very important and medical notes from the G.P or hospital may influence what sort of support the service users should have, rather than what they are asking for.
Physical health – the service user may need to have a risk assessment carried out as to whether they are able to stay in their own home and look after themselves independently. Perhaps they have had a fall or they are getting frail so they may need extra care during certain times of the day.
It is important to acknowledge the needs and wishes of your service users, and ensure that these underpin the planning and delivery
Each might take a ‘different path’ to achieving this goal, but this should be the common agenda. Partnership could be enhanced by ensuring the service user was placed at the centre of everything, and that a proactive, ‘whole person’ approach was taken to care.
I am now going to focus on a service user whom I have worked with in the past. I will describe what stage in the life cycle the service user is at and I will also reflect on what needs are associated with the service users own development. I will explain what psychological perspectives have helped me while caring for the service user.
There are always key elements to assessments and reviews, including the family and friends. Everyone has a responsibility to support individuals and bearing in mind ‘need to know’ information. The aim being able to achieve the highest goal to maintain effective open channels for everyone.
Staff are required to make an entry in to an individuals care plan once in twelve hours. This entry is in the daily life and review and will contain details regarding medication administration, dietary and fluid intake, elimination, mobility, mood, behaviour exhibited and any changes or deteriation of the individual. There is also a requirement to record visits from doctors, nurses and other health proffessionals.
Assessment tools are used in the care planning process to build up a holistic picture of an individual’s needs. When all the details have been recorded an assessment can be made and suitable care and support can be identified. A few of the assessment tools are information from the individual such as diaries, observations, medical histories and checklists.
It is important to review care and support plans as people’s needs change. By including the person, their family then everyone knows what is happening and the family can help to monitor mood swings and behaviour. The individual and the family can express their views and preferences and any relevant risk assessments may be done with everyone involved. By monitoring the individual, a decision can be made as to whether the changes are effective and if the best care is being given to encourage independence and promote dignity.
Empowerment and choice are fundamental principles; it is essential that the service user is at the centre (person centred approach) and that they have real choices over how they live their lives, with opportunities to do things in the way that they choose. There is a means of taking account of all views, individuals/family members, staffetcthat alongside of rights goes responsibility.It is based on the belief that shared decision making is the most effective, transparent and safe way to reach a decision that could be made at the time based on information available at that time.
1.2There are other risk factors that may lead to incidence of abuse or harm to self and others. Lack of appropriate training and supervision can put not only the client at risk for physical injury but the carer as well. As for Mrs. M, she needs careful moving and handling method and appropriate equipment to avoid non-accidental use of force in turning her. Moreover, lack of staffs and poor working conditions can put the carer and client at risk for abuse as well. Mrs. M being attended by only one carer is not a good practice and must not accepted in the home and tolerated by the service user. This is always the norm in most care home who do not have enough resources especially staff due to lack of funds of qualified staff . Assessing and reviewing the risk involved in moving and handling the service user it is recommended that the service user will need two staffs to assist her in feeding and moving, otherwise she will be left hurting and bruised from rough handling and risk of fall.
This sort of approach to healthcare is proactive in a sense. The idea is to send a physician out to the home and discover unhealthy living situations or habits that the member is or may be living in. This can also identify potential elderly issues such as high fall risks or incorrect medication in homes before an accident or serious injury occurs. The physician will conduct an assessment and make recommendations for the member. The doctor can then send the assessment information to the primary healthcare provider of the member for records and recommendations.
If the employee, stakeholder, other heath team professionals, or the Disability Management Coordinator, is unwilling, or lacks the appropriate skills to contact the proper sources problems can ensue (Dyck, 2013). This would inhibit early intervention strategies, and stagnate the development of the return to work process (Dyck, 2013). Accommodation processes could also be affected by insufficient information being passed along, allowing for improper work modifications to take place (Dyck, 2013). This could also affect the employees overall wellbeing, care, and their disability claim process (Dyck, 2013). To avoid this it is suggested the whole team adopts communication best practises, by allowing clear and transparent communication, appropriate meeting spaces, confidentiality of information, ethical communication, and efficient oral, written, and non-verbal communication (Dyck,
Where a service user has complex health need consideration needs to given as to whether
The interRAI Home Care Assessment System is a convenient, dependable and straight -forward assessment which incorporates all elements of treatment and support. It also provides a person’s information on their on-going treatment and support systems. Furthermore, it is suitable for assessing the needs of those with “post-acute “care needs ~\cite{Raifam}
The team consist of nurses, pharmacist, patient navigators, health educators, data analyst and a network administrator. The team identifies barriers that may prohibit a patient from entering
Looking at things from the customer’s perspective, we can define “service failure” as a real or perceived service- related problem or issue. This situation often occurs when something has gone wrong in dealing with an organization, on a macro level it can be anything that relates to customer’s expectations of a given service encounter are not met by the service organization, and the customer could even perceive a loss as a result of the failure. Although customers and organizations increasingly seek a flawless delivery of core and supplementary services, this is often virtually impossible in a service setting due to human involvement in service production and consumption. In addition, the inseparable and intangible nature of services also gives rise to service failures.