Diagram 4: Accelerated ASAP Roadmap: What Is SAP?

The support technicians at the call center can access this DSS and it will provide instant solutions to reoccurring problems and problems that are more complex. Currently, when customers call for support the technicians have to troubleshoot from experience or can escalate the problem to the call center lead or the support center manager to help resolve the issue. This process in inefficient, because the lead and the manager can only handle one call each. Realizing that the support center has ten support technicians and only two people, the lead and the manger, with expert knowledge, the owner wanted to find a way to have a computer based solution system that everyone could access to resolve customer technical issues. A DSS is the solution to this problem.

The first step will be to look at the goals of the project, and align them with the mission of the company. Systematically, the project will be broken into phases: Planning, Organizing, Staffing, Directing, Coordinating, Budgeting, Evaluating, and Reporting. Each phase will be further broken down into tasks and placed into a work breakdown structure. From this view, one is able to see the entire project duration, critical path, and milestones. The Planning phase is integral in any project. This phase of the project defines project objectives, mission, goals, and approach. In addition, outlining key elements of the project is critical: performance expectations, risks analysis, and contingency plans. However, after completion

The system champion will be responsible for leading the team and that particular team will come together and determine the expectations of the project while creating a project plan. The assembled team must get a list together of goals needed to accomplish within the new system and access the way these goals are going to be accomplished. The goal of the information system is to process and store data while keeping information safe and secure for the organization and within this process the important goals need to be understood by all members of the team, and implemented within the system. There are surveys given to the implementation team, and staff members so that the goals are identified by the importance it holds and will play within the process. Once the goals are determined the team is ready to find a vendor who fits the requirements by creating a list of all vendors to send a request for a proposal to the chosen vendors. The only time an organization accepts a request from the chosen vendors is when and if they are willing to do a demonstration for the staff and team members on the site. This on-site demonstration will help the staff to have a better understanding of the system while making an informed decision based on the information presented. This demonstration will also help the implementation team decide which vendor produces the better system while meeting the

Project Integration Management | Expert Judgment|-PM Plan is Formal, single document, approved (becomes officially the project plan. It defines how project is executed and controlled. Scope, schedule, and Cost, Change, and Configuration Management plans are created in this process and are part of the PM plan- Scope Management plan is developed here as well.|

This process reduced not just customer’s satisfaction but also profit; there is a need for a financial information management to integrate all their business processes. SAP (System Applications Program) was introduced to the company to ensure efficient communication among the different modules of the business process.

This will need to be taken into consideration when implementing the new system in China.

Enabling the SMS, Financial Viability, Cost, Technical Support Offerings, Overall functionality, Architecture Compatibility, Platform Portability, Web functionality ?to go?, Manufacturing Experience, Training approach

Use Microsoft Project to create a project plan (summary and detailed) template. The project plan should:

The nature and scope of a project is determined at the initiation stage. This involves analyzing the business needs, developing goals, budgets, tasks, deliverables, and the stakeholder analysis. The project planning stage determines the planning team, develops the scope, and identifies work breakdown structure and activities that will be needed to complete deliverables. The planning stage also estimates time and cost activities, develop schedule and risk plan, and gain formal approval for work to begin. The executing stage involves all processes used to meet the project requirement and involves managing people and resources. The process that entails the identification of potential problems and

Go-Live Support: includes assisting the users logging into system for the first time, communicate about the issues, getting familiar with workflow processes etc.

ERP, which is an abbreviation for Enterprise Resource Planning, is principally an integration of business management practices and modern technology. Information Technology (IT) integrates with the core business processes of a corporate house to streamline and accomplish specific business objectives. Consequently, ERP is an amalgamation of three most important components; Business Management Practices, Information Technology and Specific Business Objectives.

SAP is a software company whose main product is an Enterprise Resource Planning (ERP) software. SAP was founded in 1972 in Walldorf, Germany under the name System Analysis and Program Development. (SAP) SAP has more than 54,000 employees with sales and development locations in more than 50 countries. Their revenue in 2010 was € 12.5 billion and based on market capitalization, SAP is the third largest independent software manufacturer. SAP has over 176,000 customers in over 120 countries and markets and distributes its products and services primarily through local subsidiaries. (SAP)

The first phase in SDLC is planning. In this phase, the potential system development project is identified. Project manager summarizes all strength and weakness that possible to occur using their professional skills (Hoffer, George, & Valacich, 2008). Next, business plan is defined and documented by project manager in a formal format. According to Burch

All projects are defined by the purpose, objectives and deliverables. Properly defining these, as well as the other aspects of the project management plan will

During the project planning phase, I can work effectively towards the development of project management subsidiary plans to execute, monitor and control and close projects. I will contribute towards the planning of the scope in assuring that the project includes all the work required and only the work required. I will do this by conducing interviews, focus group, facilitated workshops etc., I can clearly define and document stakeholder needs to meet project objectives that will be