Different Types of Information Systems

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A) The different types of information systems at Western Chemical are: a. Operations support systems These include: i. Transaction processing systems Transaction processing systems are used to process business transactions. Western Chemical uses the internet and an electronic commerce website to capture data and process sales and order data as well as update inventory data. ii. Process control systems These are systems used to monitor and control physical processes. Western Chemical uses sensors to capture data generated by the chemical refinery process. iii. Enterprise collaboration processes These are systems used to enhance team and workgroup communications…show more content…
Western Chemicals information systems supporting its strategies in the following ways:- i. Online fast updating When making sales or purchases Western Chemicals is able to update its inventory in real-time, whether it 's adding new products, or adjusting prices, without the expense and time of a traditional print catalog. This enhances the bargaining power of buyers and suppliers. ii. Shrinks the Competition Gap Western Chemicals reduced marketing/advertising expenses, allows it to compete on equal footing with much bigger companies; easily compete on quality, price, and availability. This intensifies pressure on its competitors. iii. Unlimited Market Place and Business Access Which Extend Customer Base The Internet gives customers the opportunity to browse and shop at their convenience and at their place. They can access your services from home, office, or on the road, 24 hours a day, 7 days a week. The Internet allows you to reach people around the world, offering your products to a global customer base. This enhances the bargaining power of buyers. It also adds to product differentiation and therefore addressing the threat of competitors and new entrants. iv. Lower Cost of Doing Business Reducing inventory, employees, purchasing costs, order processing costs associated with faxing, phone calls, and data entry, and even
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