The reality of today’s world is that ICTs have become an increasing feature in all spheres of our lives be it private or public. The sphere of public administration has not escaped this reality, as the adoption of ICTs in my view has been a creature of policy transfer from the private sector and developed countries.
The notion of e-administration is rather expansive in its orientation and has often times been used interchangeably throughout the literature with e-government. According to Radu and Pokowski (2014) it “refers to any of a number of mechanisms which transform what in a traditional office are paper processes into electronic processes in order to create paperless office”. For other authors, it implies the application of electronic media for the management of the internal public organization (Ntulo and Otike, n.d.). In defining e-government Gordon (2002) cited by Signore, Chesi and Pallotti (2005) defined the concept as the use of ICT to improve the process of government. Radu and Pokowski (2014) contend that
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The World Bank (2002) cited in Ntulo and Otike (n.d.) has outlined a number of benefits of e-administration. Firstly, it empowers citizens to be active participants in the decision making process through the gathering of information. Secondly, it can be argued that the process of information gathering for the citizens and the public are condensed. Thirdly, it fosters greater responsiveness of government departments and agencies given the fact that information on government activity is freely available. Fourthly, the effective streamline and implementation of e-administration afford greater opportunities for service delivery to clients and facilitate better interaction between business and state actors. Finally, it affords greater levels of convenience to the public and empowers citizens through access to
E-governance or electronic governance is about the use of Information and Communication Technology (ICT) by government at all level to provide services to the public, communication and information exchange between all the organisation/agencies of government. It’s become an important part of government system to achieve the economic and the quality of life. Major goals of e-governance are to provide better service delivery to the citizens, transparency and accountability, improved efficiency within government, empowering the peoples through information, saving time through the provision of a single window. The main focus to improve public services in an efficient
E-Governance or electronic governance is the use of technology in order to have a better relationship with the customers (citizens of the nation). It uses information and communication technology (ICT) to build up their capacities to provide improved access to information about the working of the government to the citizens. In simple words, it is the medium through which easy communication can take place between the government and the citizens of an economy through internet, mobiles, local area network etc. It is very important for citizens to be up-to-date about the latest rules and regulations and changes that take place. It is basically the use of ICT by different sectors of the economy with the motive of public participation in the decision
The execution of e-government is not an unadulterated technical issue only, yet rather an au-thoritative issue. Organizational difficulties include: Top administration support, Resistance to change to electronic ways, Collaboration and Lack of qualified work force and preparing.
The main goal of the dissertation that is to collect data from appropriate sources was accomplished by selecting the proper case studies and people surveyed. However, working in steps for achieving the goal makes the task easier in collecting data. For examples, problems are analyzed first then all the arrangements and correspondence were arranged with the people involved in data collection. In addition to that, we have also considered several case studies of successful and unsuccessful projects around the world in the diverse field, which involves e-governance whether in government business or private ventures. This aided in appearing alternate points of view on the parts of e-government hones. The specialist then investigated the execution and reported results on the performance of these ventures in these nations. The second target was achieved by consider-ing challenges confronted amid the implementation procedure of each of the administration ventures.
It suggests that any e-government project goes through different phases from basic site to joined-up e-government phase. Stage 1 is the Basic site and it represent provision of basic information, usually electronic versions of print documents but no email contact is given. Electronic Publishing is the second stage and represents provision of extensive downloadable, static information via ICTs, basic email contact is given but there is no online interaction. Third stage is Interactive Publishing. This stage includes provision of dynamic, customizable information via ICTs; with a capacity to internet (through email and online submissions). Ability to authenticate users and register their identities reliably in order to undertake complete transactions online; users may be able to manage their own accounts, this is the Transaction stage. Final stage is Joined-up e-Government, represent interlinking of different government structures/processes to produce electronic one-stop shops; users can access their own files/accounts and manage their relationships with government wholly via the
Therefore the government need to reprioritise the e-government agenda. Utilising the information already collated and the information available the points that need to be considered are as follows for significant
E-government and innovation can provide significant opportunities to transform public administration into an instrument of sustainable development. The strategic objective of E-governance is to support and simplify governance of all parties – Government, Citizens and Businesses. All the parties need to work as an interlinked team and are supported with social media tools which ultimately results in Good Governance.
Improvement efforts should be primarily focused on fighting the digital divide in the population to achieve more digital inclusion. This would not only reduce social inequality, but would also increase the efficiency of E-government overall, since more people would be able to access its services online. Other efforts should be directed towards improving legal, regulatory and budgetary inflexibility in their framework to facilitate the further implementation of E-government applications. New laws on how to protect and secure data must be constituted to ensure the viability of E-government in the future. Lastly, the empowerment of the citizens should be addressed more directly and attributed a higher priority. Ultimately, E-government should lead to the empowerment of citizens in all branches of public
As the largest developed country, The United States has the most advanced national e-government infrastructure in the world. It also has a a long history and culture in democratic government structures and the capitalist economic system. As a result, the US government has taken three principles in the implementation of e-government strategy. First is a citizen-centered, rather than bureaucracy-centered. The other two is results-oriented and market-based, actively promoting in- novation (source: www.firstgov.gov). In short, the implementation strategy of e-government in the US is market-based with the aim of serving and supporting citizens’ specific requirements, which is assessed by clear and specific results.
Electronic record management system commonly referred to as ERMS. System specifically designed to manage the maintenance and disposition of record. They maintain the content, context, structure and links between records to enable their accessibility and support their value as evidence. There are various pros and cons of ERMS carried out in Pakistani. But local Pakistani government has managed to carry out electronic records management system that has a distinct advantage. For example, their ERMS pros as streamlined processes, efficiency and productivity. Furthermore, in Pakistani they have a rich tradition in the public sector. Example; accuracy, speed, ambiguity and the reduction of friction in control. With the advantages in running the ERMS, we can take a lot of benefit from the good he has done. The article begins with a selected review of IS implementation literature, including the framework used for interpreting the implementation of ERMS in the local government in Pakistan, followed by a presentation of the concept of an ERMS and its implications for public sector institutions. The research method use, details about the case study organization and an analysis and discussion of the case are presented. The article ends with concluding remarks and a discussion of the implications of the
The adoption of information system within government organisations and other public sectors is becoming a tendency based on United Nations’ study that shows a large number of emerging nations are embracing the idea of e-government and developing its capability (UNPAN, 2008).
Information systems offer public service managers a modern way of using technology systems to help improve them in accomplishing several related tasks. Creating suitable fiscal and monetary responses to enhance macroeconomic environments; they can ensure responsibility for the planning and use of public resources. They can utilize these systems to,“improve the effectiveness and efficiency of public expenditure programs, as well as mobilizing domestic resources and managing external resources. Also, it could help by managing the civil service and decentralizing operations with satisfactory controls,” as stated by Ali Hashim and Bill Allan.
Information and communication technology has largely changed people’s life in the modern world. For example, studying abroad was too difficult to achieve in the past because of the long time taken information delivery and transportation. However, now these problems can easily solved by online information, email and online commercial without leaving room. ICT makes progressive for the efficient for the public services providing through cutting the services providing cost, enhancing the efficiency of the government and e-participation for citizens to take part in the election in a more transparent way. E-government is defined by Kettani and Moulin (2014) as ‘a process of reform in the way governments work, share information and deliver services to external and internal clients’. The UN identified e-government as ‘utilizing the internet and the world wide web for delivering government information and services to citizens’ (UN, 2003). The first wave of office automation between 1960s and 1970s allowed massive reductions by cutting clerical jobs, the second wave of automation changes in the 1980s and 1990s reflecting the introduction of more complicated IT-based procedures (Dunleavy, 2006:18). This essay will explore ways how ICT promote public services in developed and developing countries and list suggestions to use IT systems efficiently.
but when modern facilities like information and communication technologies (ICT), are applied it will improve the public sector greatly and contributes to better services processes that can address citizens as well as government services. Also, information technology (IT) has become a real force in the process of transforming our social, economic and political life’s, there is little chance for nations or regions to progress without the incorporation of information technology. Furthermore, corporate governance deal with different people who are united as one entity with the power and authority to direct, control and rule organization.(Ruin,2001).
Developing countries like Bangladesh always faces some problems like lack of administrative efficiency and corruption in various level of society. E-governance can be an important tool to fight against it. The preliminary objective of e-governance is to provide better services and information to the citizens of a country. It has also plays an important role to fight against corruption along with providing services. So, now a-days, to increase administrative efficiency and to ensure quality service to the people no one can ignore the importance of E-governance. E-governance also can helps to reduce of corruption.