preview

E-mail Receiver and Sender Factors That Influence Emoticon Perception and Use

Best Essays

E-mail Receiver and Sender Factors That influence Emoticon Perception and Use As mentioned previously the use of emoticons is not being used wide-spread (Rezabek & Cochenour, 1998). Although emoticons are not used widespread, there are some differences in use based on sender and receiver characteristics and settings of the communication. Factors such as gender, age, and sender-receiver relationship can all have an effect on how e-mail is used and how messages are perceived (Byron, 2008). In this section we explore those differences. Age The use of e-mail and emoticons varies greatly based on the sender and the receivers ages. Millennials, those born after 1980, will be much more likely to use emoticons then older generations …show more content…

Baby Boomers will align more with the Traditionalist category and are less likely to use emoticons. However, Generation Xers will more likely align with Millennials, as they too have been influenced by the ever changing world of technology and are more likely to use emoticons then the older generations. Overall, age does influence whether individuals will use emoticons or not. Younger generations adapt quickly to ever changing technology and grasp new ways of communicating via technology quickly. Therefore, they are more likely to be comfortable and feel natural using emoticons then the older generations. Although a sender may be comfortable with using emoticons, they need to keep their receiver’s age in mind. If the receiver is in one of the older generations, chances are they will not appreciate and will likely misinterpret any emoticons that are used in e-mail communication. Gender Much of the previous research done on gender communication has been focused on face-to-face communication. Witmer and Katzman (1997) build upon the research of Tannen (1990, as cited by Witmer & Katzman, 1997) which says women tend to be more supportive and rapport-building while men are more informative and fact based, when sending e-mail communication. Witmer and Katzman (1997) found that females are more likely to use emoticons in their e-mail communication to convey emotion and understanding than their male counterparts. In fact, women used emoticons twice as much as

Get Access