Effective Communication

1879 Words May 29th, 2013 8 Pages
SHC31
Promote communication in health, social care or children’s and young people’s setting

Outcome 1: Understand why effective communication is important in the work setting

1.1. Identify the different reasons people communicate

Communication is a two way process and is the basis of all relationships irrelevant of the nature of communication. There is an array of reasons why people communicate such as to develop relationships or to share information with one another. People communicate in order to reach out to one another and express feelings, emotions and their opinions. These different reasons stated, amongst others, are important in the work setting and no more so than as a practitioner working with vulnerable young
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It’s important to observe the person you want to communicate with in order to see how they communicate and how it may differ from you. Through observation, it’s possible to establish which language is being used, any sensory impairment and/or any disability be it physical, developmental or cognitive. These characteristics may determine the use and/or interpretation of communication so it’s vital to understand and know each individual needs so effective communication can be made. For example, when there is a language barrier, gestures and facial expressions may be emphasised when trying to communicate towards one another or those with a hearing impairment may use sign language along with those movements to be able to communicate effectively. People use all types of communication methods so although observation is important, one should also consult other colleagues and professionals who have worked with the individual and view case notes to gain more background knowledge on the communication means most effective for them. It’s important to acknowledge that factors such as tone, personal space and posture can also affect the way people interpret what you are trying to convey to them so this needs to be taken into account also when developing effective communication between you and the