Effects of Conflict on Employee and Organizational Performance
By
MeLissa Wilson
Organizational Behavior, Instructor Sherri Petro
Effects of Conflict on Employee and Organizational Performance
Outline
1.1 Introduction 1.2 Causes of conflict 1. Personality clashes 2. Lack of leadership 3. Work environment factors 1.3 Types of conflict 1. Interpersonal Conflict 2. Task conflict 3. Procedure Conflict a. Vertical Conflict 1.4 Reason of Conflict 1. Interpersonal relationships 2. Structural changes within the organization 1 Controlling and Managing Conflict 1. 6 step process
2.2 Methods to Resolve Conflict 1. Compromising 2. Mediation
3.1 Effects of Conflict
1.
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However, conflicts are rarely resolved easily, to a certain extend most conflicts are managed, as individuals work out difference (Barker, 1987). 1.2 Causes of Conflict
With any organization, there are many causes of conflict; however, the conflict with an
Individual usually arises when an individual is unclear about what they are expected to do, this happens when the manager or supervisor in charged has not clearly defined their expectations to the employee (Henry, 2009). A survey conducted by Psychometrics Canada, surveyed 357 HR professional’s employees about what they see as the main causes of conflict, employees often report that personality, leadership, communication and the work environment play considerable roles. Personality clashes and warring egos, scored the highest percent of 86 % of the majority of respondents indicated being a frequent conflict. Lack of leadership is the second most commonly mentioned cause rating at 73 %. Poor leadership from the top of the organization plays a significant part in generating conflict at work. Issues related to communication and work environment followed closely with a score of 67% reporting lack of honesty and openness as their cause of conflict, and 64% indicate that work is stress is their main
Whether we like it or not, conflict is a part of everyday lives. It can happen to anyone, from your friends to your family.
Conflict arises from various sources in the team setting (Capozzoli, 1995). The most common causes of conflict are values, attitudes, needs, expectations, perceptions, resources, and personalities. As we are all raised with different values, morals come into play when the team issue deals directly or indirectly with ones values, morals, or ethics. Conflicting attitudes can bring about problems as two or more team members prove to have differing goals in mind. Individual needs can cause rifts within a team when they are not satisfied. The expectations of team members are not the same on how the goal will be met. We all have different perceptions of life situation and interpret them differently. The lack of resources needed to complete a task can cause conflict. Differing personalities play a major role in team conflict.
What is conflict? Even something as basic as a universal definition for the word conflict seems to vary from source to source. A literature review focusing on conflict defined it as “the interaction of interdependent people who perceive incompatibility and the possibility of interference from others as a result of this incompatibility” (Brinkert 2010). Often times the disagreement results not from a concrete difference, but rather a difference in perception (Ellis & Abbott 2012). One of the most important factors effecting conflict management is the resolution style used. The most often used tool for classifying how conflict is managed is the Thomas-Kilmann Conflict Mode Instrument (Iglesias & Vallejo 2012).
Causes of conflict in the work place can be due to various reasons, good examples of these would be
Conflict affects people by making them take action in the situation and it affects a person’s character. One way conflict affects people is to take action in the situation like what Martin Luther King Jr. did over racism to colored people. Another way conflict affects people is that it affects a person’s character like in Anne Frank when they had to live in the annex which changed their character by living in fear of being found by the Nazis.
As the expression of employees' dissatisfaction and differences with employers, conflict is regarded as bad and irrational for the organization and should be kept down through some forcible ways. Conflict can arise from employees' misunderstanding of the direction of the organisation or the poor communication between the staff and the management, enabling employees to substitute alternative agendas instead of the organisation's agenda (Bray, Deery, Walsh and Waring, 2005). Moreover, conflicts can arise from the poor management that caused by the management's failure to identify and meet employees' basic needs.
My essay is about how conflict can affect the people involved. This can be linked back to the novel Tomorrow, When The War Began as the protagonists of this story were all faced with a new and uncomfortable situation that they had to figure out how to survive in and grow from. It is likely that the characters from this novel will experience a form of mental illness as their lives progress after being involved in such a large scale conflict at such a young age. My essay delves into the emotional and mental struggles that people can be faced with after experiencing a traumatic event such as war. I also explore some of the many types of conflict and the way that each one can be dealt with. I chose to write an essay for this task as I thought that an essay could be a good way to get information across while being fully factual. This piece covers how people can be affected by the conflicts that can arise in everyday life.
The effects of long term conflicts are numerous and include both physiological and psychological effects. Children are specifically effected by ongoing conflicts. Children who grow up in areas of ongoing conflict develop stereotypes and attitudes towards those in the opposing group. It effects their understanding of the world in general and develops the way in which they respond to violence and conflict. In essence, growing up in an area with an ongoing conflict changes a child’s entire worldview which results in a barrier to peaceful resolutions (Nasie, Diamond, & Bar-Tal, 2015).
The conflict theory approach emphasizes issues of inequality and change in relation to social class, money, race ethnicity and gender. The conflict theory pinpoints the belief that these social classifications are parasitic: only benefiting one group while negatively affecting another. In particular, the social conflict approach focuses on the struggles that lower-class people face in a world where the rich and powerful benefits at their expense. Persons of the lower-class are often disadvantaged, since they are not given a chance to move ahead and are always stuck at the bottom of the social ladder. Upper-class individuals are able to fully educate their children, and hence, their generation will always be rich and powerful. However, a weakness
Conflict theory is the theory that human behavior in social contexts is the result of conflicts between competing groups, as different social groups, be they class-, gender- or race-defined, have unequal power and access to power, yet all groups compete for limited resources. This inevitably gives rise to tension and conflict, albeit often of the subtle variety, as oftentimes the conflicts between groups have been institutionalized in society to such a degree that the conflicts and tensions are such an expected part of society that the conflict, and inequality, itself disappears from public sight, and consciousness. For example, an adherent of a world systems theory of conflict would point to the global competition for resources, particularly the inequality between rich and poor nations struggling to provide the basic necessities of life to their inhabitants, as evidence of global conflict. Conflict theories seek to explain the interactions of groups within society, and assert that social order is preserved involuntarily through the exercise of power one social class holds over another (Lindsey, 2010, 7). The conflict between groups is not always obvious or apparent, so it must be unraveled and examined in order to identify and establish the impact of such conflict on society as a whole, as well as individual members and social groupings.
The story Blue Winds Dancing by Thomas S. Whitecloud demonstrates the experience of a native man transitioning to his life into a white society. It exhibits the internal and external struggles in the native’s life that he encounters throughout his life. However, the native is an outcast and has a longing to go back to his native reserve. In comparison, Angel Levine by Bernard Malamud describes the life of a Jewish man, named Manischevitz, who lost everything: his children, his business, and his wife because of her fatal illness. He reaches out to God, but there is no response which also leads him to lose
The five antecedents of conflict are the “overlapping or unclear job boundaries, inadequate communication, unreasonable or unclear policies standards or rules, unreasonable deadlines or extreme time pressure, and competition for limited resources” (Kinicki A. Kreitner R.2008 p. 277).
Conflict is defined as the behaviour due to which people differ in their feelings, thought and/or actions. Collins (1995) states that the conflict is a ‘serious disagreement and argument about something important’ and also as ‘a serious difference between two or more beliefs, ideas or interests’ (cf. Kumaraswamy, 1997, p. 96). In general it is believed that conflicts are the underlying cause of disputes. In other words, dispute is a manifestation of the deep rooted conflict. A dispute is defined as ‘a class or kind of conflict, which manifests itself in distinct, justifiable issues. It involves disagreement over issues capable of resolution by negotiation, mediation or third party adjudication’
This is a research about conflict which should be considered and resolute during a project. Although, six experts are from different background, there are many sufficient methods to deal with different kind of issues during the working. The great mode has used in the research is Thomas-Kilmann’s conflict mode instrument. (Thomas, K. W., & Kilmann, R. H. ,1974). There are five effective approaches are discussed. Each approaches have its positive and negative effects. Also, there are many problems that each expert should consider about themselves which can devote their effort to help finish the project successfully. Achieving mastery through a comprehensive study of all of these methods can finally bring a huge success to the whole project.
organizational performance. Contrarily, Alabi (2010) and Akintayo (2012) in different studies suggested that the psychological needs of employees constitute an important cause of conflict.