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Ellen Moore: Living and Working in Korea

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Case Study
Ellen Moore (A): Living and Working in Korea

Carman Ka Man Leung
3924137
Operations Management 357
9th May 2008

Executive Summary
A Systems Consulting Group (SCG) Consultant, Ellen Moore, was sent to South Korea as a project management representative for a Systems Implementation (SI) project involving forty Korean consultants and a SI team. Joint Venture Inc. (JVI), formed between Korean Conglomerate Inc. (KCI) AND Western Systems Inc. (WSI) was to implement the recommended systems into over one hundred local offices and a government agency as end-users of the new system. Moore, appointed by Andrew Kilpatrick to co-manage the SI project with Jack Kim strives to immerse herself into a different work culture, where …show more content…

During a SI team presentation, Kim described the details of a market research study to be conducted which Moore knew nothing of. Once again, this clearly shows from JVI’s poor and incorrect information of Kim’s position, it allowed him to carry out inappropriate actions which he believed was acceptable whilst treating Moore as any other SI team members, rather than a co-project manager.

Problem 2: Hierarchical issues and hesitancy to ask questions
The lack of understanding in cultural differences for the three North American consultants had caused occasional disputes with the Korean consultants, and in many instances led the North American consultants into confusion.
In the Korean environment where Confucian values are deeply implemented, clients are treated with high authority from the hierarchical structure. When trying to manage the expectations of clients, from the perspective of a North American consultant, this involves frequent communication and interviews with the client to gain a thorough understanding of the client’s system. However, due to Korea’s hierarchical structure, the Korean consultants refused to do this. It was common for the Korean consultants to accept any form of work from the client, even if it was beyond the scope of the project. Adams and Moore felt powerless to stop this activity and became deeply frustrated, due to their lack of understanding in the Confucian culture.
Adam’s minimum knowledge in the importance of hierarchical status

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