Enterprise Resource Management : Customer Relationship Management And Supply Chain Management

For the service provider of the application, there are also lowered costs because the provider only needs to sustain a single application for an organization. Some of the companies that offer this kind of service include; Zoho, Microsoft, Salesforce and Google.

This case gives us a fundamental understanding of the concept of cloud computing and presents the advantages and issues of this IT infrastructure. This case gives a clear vision of the company’s current situation. Three main questions to consider

Cloud computing is a new technology that comes with both benefits and drawbacks and like any new tech it can be used to great success when paired with steps to mitigate the security issues it raises. Cloud computing has become somewhat of an ambiguous term often having different meaning for different people. An article in InfoWorld (2013) stated, ”Cloud computing comes into focus only when you think about what IT always needs: a way to increase capacity or add capabilities on the fly without investing in new infrastructure, training new personnel, or licensing new software. Cloud computing encompasses any

Organizations use the Cloud in a variety of different service models (SaaS, PaaS, IaaS) and deployment models (Private, Public, Hybrid). There are a number of security issues/concerns associated with cloud computing but these issues fall into two broad categories: Security issues faced by cloud providers (organizations providing software-, platform-, or infrastructure-as-a-service via the cloud) and security issues faced by their customers.In most cases, the provider must ensure that their infrastructure is secure and that their clients’ data and applications are protected while the customer must ensure that the provider has taken the proper security measures to protect their information.

Cloud computing models has become the paradigm in more and more organizations. Organizations have realized and assessed both advantages and disadvantages and are willing to adopt it to their information security posture. Reduction in overhead cost is the greatest advantage that organizations look for and cloud computing allows for this. Disaster recovery is another

Most companies that are using IT systems will not have a large amount of money to spend on the equipment they are using and the security they have in place on their systems. Companies will be looking for

This research paper tackles the issues that faces Cloud Computing today and gives the experts and industry’s point of view on the matter. The aspects explored are the significant industry questions that have risen about the use of Cloud Computing, business value, organization impact, adaptability, limitations, initial cost of implementation, and the severe business security risks

Recommendations to Saleforce.com to keep leading the cloud service it is necessary to invest in researches to create plans to prepare the system to recover from any type of disaster especially in a large scale. Preventing the customers to loose data and keep safe vital information for the user. The crime exists in different ways and in the internet environment is not an exception. Unfortunately, on the internet always exist a risk that vital information could be stolen. It is a why Salesforce.com needs to keep control and monitor the service protecting against any cyber-attack and defense the system with investment in researches to prevent it. It is recommended to keep a safe imagine to their

Recent technological advancements have resulted in an increased number of Internet-enabled devices, such as tablets and smartphones that can connect to corporate systems.These systems may also be running anywhere, including a public software-as-a-service (SaaS) cloud, a

One of the main benefits of cloud computing is that the company’s resources are used in other different ways and reduce the overall costs. It eliminates the need for a physical hardware computer and replace it with an online storage or a software delivered over the internet. For instance, government agencies are shifting its government IT infrastructure into the cloud and launch mobile and e-services for citizens and businesses. As an example of cloud applications in some countries: In China a company named Wang Fu Jing has deployed cloud services to share supply chain information and implement B2B e-commerce with suppliers (Kshetri, N. ,2011). Another example is in South Korea: IBM’s cloud computing centre provides architecture, skills and pilot projects for banking, telecommunications, and IT hosting services (Kshetri, N. ,2011). An Indian bank named ICICI’s uses Zoho’s applications to develop services such as personalised insurance for diabetes (Kshetri, N. ,2011). Cloud computing offers many services to companies and government agencies; applications, operating systems and data are secured in the cloud environment rather than on a physical computer that is exposed to the risk of lost, stolen or hardware failure. Compared to client-based computing, cloud-based software is easier to install, maintain and upgrade. Furthermore, mobile applications based on cloud computing are becoming increasingly popular. Ericsson estimates that there

Services such as, data storage and security, are provided by cloud computing over the internet. In cloud computing, users can pay for what they consume (Bisong & Rahman, An Overview of the Securtiy Concerns in Enterprise Cloud Computing, 2011). Cloud computing is an emerging information technology, which can make it easier for the users to manage their data. Cloud computing allows businesses to expand as new cloud-based models are being discussed and implemented as solutions (Bamiah & Brohi, 2011).

In the current scenario, there is a tremendous shift from traditional management systems to supply chain and customer relationship management. Earlier companies used to follow traditional management systems where the main emphasis was on the Activity-based costing (ABC). It represents analyzing the activities and then assigning resources on to them. In all this process the activities become cost centers and costing is defined at each stage. On the other hand with the invention of technology and automated processes, now the management is moving towards use to supply chain and customer relation management to track the suppliers of both raw materials and finished products. Also, companies nowadays are taking steps to have a set of satisfied customers. The shift in the vision of companies leads to development and use of both supply chain and customer relation management tools.

The authors described characteristics of cloud computing system and its attributes in terms of functionality, scalability, reliability, and security. Authors presented the need of synchronization between technology, human intervention and human behavior to build a secured cloud platform. The authors used their research study using qualitative and quantitative methods similar to a mixed method. The authors did not discuss any limitations

In an industry that is more and more competitive every day hospitality organizations like any other business have to find ways to build a client base as well as keep their current clientele loyal. A guests experience when traveling, dining out, or planning their special event is of utmost importance when it comes to the success of the individual organizations that they visit or rely on to provide the service needed. Building a positive customer relationship is beneficial to the customer as well as the financial performance of the organization. In order to build and maintain this positive relationship an organizations marketing department employs a marketing strategy referred to as Customer Relationship Management (CRM). The term CRM can be defined and interpreted in many different ways Reinhartz et al (2004) define CRM as a “process to manage customer relationship initiation, maintenance and termination across all customer contact points to maximize the value of the relationship portfolio”. The way an organization implements CRM is their individual strategy and this strategy can include one or many different approaches. An organizations customer service philosophy should be centered on information that is collected through the use of CRM; therefore, CRM is not only a marketing strategy but also an overall customer-centric business strategy. The purpose of this paper is to identify different types of CRM strategies, their benefits, how these strategies fail as well as

In the current era of digital world, various organizations produce a large amount of sensitive data including personal information, electronic health records, and financial data. It is difficult for local system to manage such large data because it requires more storage space and skilled staffs. So it becomes very expensive for any organizations. capable personnel. Therefore, storage-as-a-service (Saas) offered by cloud service providers (CSPs) give better solution to store large sensitive data, therefore maintenance cost reduced much more by means of outsourcing data storage.