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Essay On EPM

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Current Use of EPM by Private Employers
1. Form of Monitoring
Electronic monitoring makes it possible for employers to monitor the activities of their employees continuously and secretly. Although electronic monitoring includes a wide range of practices, three general categories dominate computer-based monitoring, telephone call, accounting and service observation; and video surveillance.

a) Computer-based monitoring:
This allows an employer to review specific activities of employees who work on computers. This practice is most pervasive in areas of employment that involve highly repetitive tasks. For example, many mail sorters and data processors perform repetitive activities on computer monitors connected to a mainframe, allowing …show more content…

Surveillance is usually a two-step process. Employers first install a camera that employees can see then add a hidden camera. Management also employs video monitoring to record employee work habit such as movement on the assembly line.
2. Benefits of Workplace Monitoring:
Employers emphasize that monitoring is critical to improving employee productivity and to ensuring the quality of work. For example, to increase productivity, employers can use EPM to plot the work rate of a particular individual and the workflow of a group of employees.
Additionally, computer based monitoring can chart future workload to increase productivity. Monitoring also reduces the need for managers to give personal attention to employees because the computer can provide feedback. Varieties of industries use computer-based monitoring to train employees and to check the quality of their work. For example, service observation of telephone operators allows supervisors to oversee adherence to the employer’s quality control guidelines on courtesy and salesmanship.
Managers use electronic monitoring to investigate possible employee wrongdoing or dishonesty. For instance, some managers’ view monitoring as a means to combat employee theft of goods and time. Employers are increasingly using electronic surveillance to protect trade secrets and other intangible property interests. Therefore, employers endorse monitoring functions as an unbiased measure of the

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