Ethics Principles For The Patient's Experience

1951 WordsMar 23, 20158 Pages
Ethics Principles for the Patient’s Experience Introduction The purpose of this paper is to provide future healthcare administrators with a comprehensive understanding of patient experiences in real healthcare settings. It is critical to understand your customers and their points of view regarding their healthcare experiences, because understanding your patients will help you not only provide efficient and quality care, but will also enable you to exceed customer expectations. In this paper, we will take a look at a real-life patient’s experience, who was first referred to a medical oncologist by her primary care physician. The patient, hereinafter referred to as Patient A, underwent a bilateral mastectomy and ongoing radiation…show more content…
She felt a range of emotions that fluctuated between being scared, confused and embarrassed. After a week-long emotional struggle, she decided to tell her husband about her cancer. Primary Care Physician A was very supportive during this hardship and clearly explained to her and her husband about the further steps she should take. Primary Care Physician A then referred Patient A to a medical oncologist, hereinafter referred to as Medical Oncologist A. Medical Oncologist A examined Patient A’s cancer conditions and found that, luckily, the cancer was still in stage one. Medical Oncologist A clarified to Patient A and Patient A’s husband that chemotherapy was not necessary. However, he also explained there was a risk that the cancer cells could spread to her lymph nodes if she did not begin her treatment immediately. Patient A was then admitted to a hospital, which shall be referred to as Hospital A moving forward. Even though Hospital A holds the reputation of being one of the best hospitals in town, Patient A had never been hospitalized before and she felt very scared and anxious about her upcoming surgery. To help alleviate her concerns, the surgical oncologist (who we will refer to as Surgical Oncologist A) communicated with her extensively about her upcoming procedures. In addition, before the surgery Surgical Oncologist A held Patient A’s
Open Document