The purpose of this paper is to provide future healthcare administrators with the comprehensive understanding of patient’s perception in real health care setting. It is important to understand your customers and their point of views regarding their experiences in the current healthcare system. Understanding your patients will help you not only to provide efficient quality care but also to exceed customers expectations. I chose to share Patient A’s experience because she was first referred to a medical oncologist by her primary care doctor. She underwent bilateral mastectomy and ongoing radiation therapy. Patient A was in Hospital A for three days and was discharged afterwards. Patient A dealt with wide range of health care professionals, …show more content…
The primary care physician referred Patient A to a medical oncologist. The medical oncologist examined Patient A cancer conditions and found out that the cancer is still in stage one. The oncologist clarified to Patient A and Patient A’s husband that chemotherapy is not necessary. He gave her a clear explanation of the risk that the cancer cells could spread to her lymph nodes if she did not start her treatment immediately. The oncologist answered Patient A questions with sympathy and respect. Patient A was then admitted to Hospital A, which is known to be one of the best hospitals in town. Patient A has never been hospitalized before. She is also scared and worried about her surgery. The surgical oncologist communicates effectively about the procedures. Before the surgery, the surgical oncologist held Patient A’s hand and comforted Patient A not to worry too much because she is in good hand. After the surgery, Patient A woke up in the PACU (recovery room). Patient A was then transferred to a hospital room. Patient A said, “the room is clean and have a window with a beautiful view,” (Patient A, personal communication, February 23, 2015). Even though Patient A is still in pain, the nice and beautiful hospital environment makes her feel at ease. Patient A was assigned several nurses during her three days stay at the hospital. Everything went well until the second night at the hospital room. A new nurse was
A nurse attending stated “during the morning’s second surgery, he actually dozed off. The nurse took him aside and recommended that he take a break, but he refused and returned to the operation.” The nurse here was in fault in more ways than one. This nurse should never allowed the doctor return back to operate on the patient, he should have been removed from the operating room immediately. The nurse should have
This was my first shift back from having a few days off and I returned to work on a night shift. Patient A was admitted to the hospice that day. She was admitted for general deterioration and she had tried to maintain her independence up until breaking point. It was handed over she has aphasia.
During this day, I was assigned to care to one of our sick residents and based on my assessment, her condition shows no sign of improvement from her chest infection so I checked her vital signs specifically her respirations. After assessing her, we rang in the GP to inform him about the condition of his patient and asked him to schedule a visit. Also, in the afternoon, we had a new admission from Eversley. Firstly, we greeted the patient, introduced ourselves and oriented the resident to the unit. Secondly, the nurse from Eversley informed us about the relevant information about the patient’s
Meanwhile, elsewhere in Habersham County, Tom was feeling slightly nervous as he exited the staff lounge and entered the hustle and bustle of County Hospital’s ER to begin his first shift as an RN. The first few hours of his shift passed slowly as Tom mostly checked vital signs and listened to patients complain about various aches, pains, coughs, and sniffles. He realized that the attending physician, Dr. Greene, who was rather “old school” in general about how he interacted with nursing staff, wanted to start him out slowly. Tom knew, though, that the paramedics could bring in a trauma patient at any time.
After the recovery process was completed, the patient was placed in the care of the discharge nurse. She was given a report and was aware that the mother had not showed up to collect her child and several overhead pagers had been performed. While the interview was taking place the nurse stated that she was unsure how to proceed, with the mother not being located, the nurse stated that she was relieved when she was informed that the patient father was there, the discharge nurse stated that the
Not only do hospitals, doctors, nurses and all other specialists have to play a role in their clients care, clients need to have a responsibility as well. When clients are supplied with correct material, they will require superior support from their doctor and develop into dynamic contributors of one’s wellbeing and medical management. Consumers contain various responsibilities in progressing customer protection by assisting to guarantee one’s personal protection, functioning with healthcare groups to advance security, and promoting as a society for community coverage and responsibility of facilities and health organization achievement.
Mrs.Gonzales, a 46-year-old female, was experiencing nausea, vomiting, abdominal pain, and a fever of 101 °F when she first got admitted. After, she was quickly diagnosed with cholecystitis and later developed tachypnea and respiratory distress. A chest x-ray also revealed a diagnosis of pneumonia. Over the next 10 days, Mrs. Gonzales would be intubated and experience several unsuccessful extubation attempts that required immediate re-intubation. After so many failed attempts the nurse started to grow fond of her patient and was determined to help her succeed in her extubation attempts. So she consulted and devised a plan. In order to keep Mrs.Gonzales calm before her next extubation attempt the nurse combed and washed her hair, stroked her
John Doe is a 57-year-old male who was diagnosed with Esophageal Cancer in January of 2017. He attended the St. Bernards Cancer Center located in Jonesboro, AR for consultation and treatments. His initial consultation was February 9, 2017 with one of the oncologists. At the first appointment, John met with the registrar personnel to complete all required paperwork, met with a nurse, nurse practitioner, cancer navigator, and oncologist. After his initial visit, the treatment plan was completed by staff members and he would begin treatments in the following weeks. John received both radiation and chemotherapy to treat his diagnosis. He began radiation and chemotherapy treatments on February 27, 2017 and finished on April 6, 2017. His radiation treatment was scheduled daily and his chemotherapy treatments were scheduled twice weekly for six weeks. He has a two-week follow-up appointment scheduled for April 21, 2017. At this follow-up visit, John will meet with a nurse, cancer navigator, and oncologist. This visit is solely
The building totally has 32 rooms for their older cancer patients include two family rooms and one lounge room. Our scenario was scheduled in room No.7117 and I was required to limit my visit time in 2 hours including interview both doctor and patient in this room. Actually I am not a professional medical student which means It is still a little bit hard to entirely know illness and treatment plan in deep when initially, so the target for me is to observe and inquire how the group of cancer patient’s feeling of getting treatment by modern medical and what the group of doctor and nurses do for them to accomplish their treatment
The doctor requests Taylor to go see the patient in room 1. The doctor Taylor would be working with today was from Boston. He fits the stereotypical attributes of someone not just from Boston, but from up North period. The attitude, the snap in every word spoken, and the lack of what appeared to be happiness on his face. The very first patient she encounters is a 47 year old female that was complaining of pain in her uterine area. Before Taylor could even get a sentence out, the patient informed her that the doctor had already seen her and that she was going home. However, she didn 't mind Taylor running an assessment seeing as how it would provide great practice to the new student. Taylor begins her assessment and starts with the basics.
Image being placed in the hospital, suffering from what appears to be a high fever. The doctors have not identified the cause of the fever, and insist on staying the night for further testing. The room to which admitted, is shared with another female patient. Unable to see the patient in the bed, but the medical chart on the wall says “Patient A”. Patient A has the same name as the defendant in a famous homicide case, who was charged with the murder of her own three-year old daughter. After a month-long trial, Patient A was acquitted by a jury of her peers, but many still suspect the verdict should have been “guilty”. Who would wish to share this room? Furthermore, who would stay in the same hospital as her? Patient A suddenly becomes upset
While on duty an oncology nurse received a patient, Juliet a five-year-old patient in the hematology unit. The nurse first enquired medical history of the patient from her parents. The patient has never suffered from any critical condition previously.Secondly, the nurse conducted a physical examination in which the general signs of health were monitored. The nurse also checked symptoms of the disease like lumps or any swelling in the body. Generally, the nurse tried to check anything unusual with
When I arrived to the ER I was paired with the nurse Megan. Since the ER used team nursing you had more than one nurse taking care of a patient. So for my first patient she had Megan doing her history and setting up her fluids. And by the end of the day the other nurse did her discharge. The first patient was L.C., 46 years old who was admitted to the ER with dizziness, complaints of being cold, head pain, and her boyfriend abusing her. Patient looked as if she was intoxicated. She knew the hospital, the president, but, not the year since she said that it was 2016. The patient was going in and out of consciousness for about an hour. After that hour when she was fully awake the patient was uncontrollably weeping. The only vital sign that was
Cancer is a disease in which abnormal blood cells rapidly multiply causing significant medical complications that often results in death (DeVita). When the initial cancer diagnosis is discussed with the patient and family, the news
Patients today can judge better regarding their health care quality than anyone else. When patients are given quality service experience and provided with the detailed information on their health problems and the corresponding medical diagnosis and treatments they will be in a position to judge the health care he/she receives