Experience
Office Aid
Lakota High School Office: Kansas, Ohio
2016-2017
• I was the third arm of the office team at my high school.
• I answered the phone, took messages, made copies, distributed mail, watched the office, ran errands, and did any of the oddball jobs that the full-time secretaries did not have time for.
• I ultimately was a person who tried to help to calm the delightfully hectic world of a high school office.
Library Aid
Lakota Local School’s Media Center: Kansas, Ohio
2015-2016
• Acting in similar duties as I did in the office, I helped to catalogue/check out books and do what I could make the lives of the full-time staff easier.
Skills
Organization
• I find organization to be the most important skill of all to be
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Everyone that walks by that desk has a fascinating story with all kinds of different twists and turns that will better educate myself in my journey. This job, in my opinion, seems like the best way to connect with other people living in Morrison Tower. By becoming an office assistant, I hope to make a small part of their day just a little bit better.
This position is very customer service orientated. What is your definition of good service?
My definition of good service is simple; residents should leave the front desk happier than when they arrived. Good service doesn’t always stem from big picture concepts but from minute details that make the resident’s experience enjoyable. From smiling and saying “Hello” to being prepared for almost any question that can be asked to wishing them a great day. Most importantly, never to utter the phrase “I don’t know.” I’m a firm believer that the more appropriate phrase is along the lines of “let me find that out for you.” All in all, being carefully considerate to project kindness, confidence, and knowledge is my definition of good service.
Describe a difficult situation or problem you had to address. How did you handle it?
My dad and my uncle were very close growing up and even became business partners after college. Because our dads were so close; my cousins, my sister and I were close friends as well. Things did not pan out well and my dad
While in the office, I learned more about Head Starts mission and what it was that they sought to conquer. I was to assure that all information was filed correctly and anything that needed to be disposed of was done so correctly. Also, I organized paperwork for meetings and was in charge of flyers that were to be passed around in the classrooms. Lastly, I made sure that any data that
My eagerness to learn and extend myself fostered a positive and trustworthy relationship with my organisation manager and staff. As a result, I was able to engage in a myriad of roles and activities such as; driving the company van to pick up food donations or deliver furniture to clients, supervising the community craft program, using the company credit card to purchase required resources, and operating as the receptionist and emergency relief worker. In addition, I was also asked to attend a network meeting as a representative of The Salvation Army Doveton, thus engaging with people from various organisations in the local community.
At the beginning of the year I helped set up for the chapter banquet and helped do opening ceremonies with the conduct team. This was when I was elected chapter reporter.
I would like to play a role in the Baker West community and assist residents so that they can have the best experience possible. I think that it’s important for residents, especially new students, to feel welcome and I would like to help create that atmosphere. Working at the front desk would also be a good opportunity for me to meet more people in the building, either by working with them, assisting them, or simply by greeting people when they enter the building.
Because we were such a small group we all had to help with each job. For me that meant picking up donations, contacting business
I became very literate in professionalism in a places such as a nursing homes, hospitals, and senior centers. The nursing assistants made me aware of how there are boundaries with sharing personal information, over-involvement, and using nicknames or endearments. A lot of the times at the summer camp counselors would not show up, so it would just be the camp directors and I. Working with the authorities never intimidated me, it actually motivated me to go the extra mile. I learned a lot from working hand in hand with those higher than
This week for the reporting period, I participated in going shopping for two kids with a social worker aide. I also had the opportunity to sit in on a meting among the workers and the guardian ad litem. I observed as they reviewed the cases before presenting them to the judge. I noticed how the guardian ad litem seemed to be overwhelmed. I also had the opportunity to put together investigation folders together for the workers. Lastly I assisted workers by filing papers for them.
During the internship, my responsibilities included maintains payroll information in Accounting system; directs the collection, calculating, and entering data; prepares reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages; determines payroll liabilities by approving the calculation of employee federal and state income and social security taxes, and employer 's social security, unemployment; complies with federal, state, and local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
This client was seen by this therapist for an individual therapy session in the conference room in the Everyday Life Administrative Building. The client was escorted from outside recreation to administrative building for individual counseling. The client enthusiastically reported that he had been promoted from level 3 to level 2. He stated that he did not have a problem with any staff or any of the other residents. He talked about his excitement with going back to school and playing football. He was asked about boredom and the client responded, "that is no longer problem, especially now that we are going on outings."
Although I have not worked in a front desk capacity in a professional setting or during my internships, I have done tasks similar to those listed while caring for my grandmother at home. On a daily basis, I will field phone calls; take down messages; verify deposits and payments to her bank accounts; remind her of upcoming appointments; and come up with solutions to problems that she brings to my attention.
My mom was to do a nursing assessment, make sure labs are drawn on residents, and end of the month medication administration records. My father was to do an inbound count of damages, overages, and shortages on a computer on a company based web computer on his forklift. On his night shift, he reweighs the freight and do a precise count on the freight to insure customer satisfaction. His company is number one freight company 5 years in a row, because of the accuracy of this network.
The day I went in for volunteering, I was positioned as a phone attendant answering phone calls to anyone who had questions about YMCA, I was given a packet of information to be able to answer those questions. I answered my first call and was able to successfully help the person with their question but I did not enjoy this position as much because it felt more like work than volunteering. After
In order to support and increase customer satisfaction, surveying patients within the first 2 weeks about the current perception of customer service was conducted and shared with the staff. The interventions that were implemented within the second 2 weeks stemmed from the results that were found from the data collection, as well as a survey that was previously conducted by one of the nurses to determine the reasons and number of calls being answered from the nurse line. By focusing on these results in particular, there should be an increased awareness of patient and employee education, a decrease in waste as it relates to patient wait times and improving and smoothing out patient throughput.
For this service encounter, I was hoping, since I had an appointment that I wouldn’t have to wait a long time and that it wasn’t crowd. In addition, I was expecting the employees to do their jobs and that their attitudes were positive.
Also, my typical office work was just as valuable to me as well. Although, probably the most mundane thing to do there, I learned how the office is run on a day-to-day. I learned a lot of ins and outs in the workplace that some other interns missed because they did not put themselves out there to do it. I also got to interact with more people in and out of the office while learning key functions of keeping a business like Primary Wave functioning. There were a lot of little things one does not really think about or think a business needs until you have to do it.