Factors Affecting Job Performance in Public Agencies

10154 Words May 23rd, 2011 41 Pages
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FActors AFFecting Job PerFormAnce in Public Agencies
JAmes gerArd cAillier The College at Brockport, State University of New York
ABSTRACT: Articles empirically examining job performance in the public sector are scant. As a result, in this article a theoretical research model is developed to examine job performance, and it is subsequently tested on state government workers. The findings are clear: Role ambiguity negatively affects employee job performance; mission contribution is fully validated (i.e., employees who directly contributed to the mission of the agency reported higher performance); government employees reported higher performance levels when they believed agencies received enough funding to fulfill their goals; and
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For the most part, job performance studies, such as those just mentioned, have been conducted on private sector organizations that are heavily profit driven and, thus, are dependent on productivity. the public sector, however, has been undergoing a series of reforms since the 1990s, with increased productivity being one of the chief objectives (osborne & gaebler, 1992). naff and crum (1999) were the first to examine those individual characteristics associated with the job performance of government employees. in that study, they analyzed a federal government survey and found job performance was affected by public service motivation, race, gender, grade level, and job type. While this study was enlightening, it was limited because it did not include any organizational factors. more recently, another study examined several factors and their association with job performance (bright, 2007). in this article, bright examined the effect of employee characteristics as well as public service motivation and person–organization fit on

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the job performance of local government workers. the findings revealed that job performance was associated with person–organization fit, or the worker’s congruence with the organization’s purpose. Public service motivation, on the other hand, was not associated. because neither study
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