HCA 230/ DR. LORRIE LARSON
SARA JONES
OCTOBER 22, 2015
I have assembled this presentation in order to demonstrate the proper usage of interpersonal communication when working with another individual/team. I chose to reveal my findings using “case study one.” When a group can no longer openly discuss common issues without a member becoming disgruntled with the argument, interpersonal communication is not being utilized within the group of individuals. In this particular instance, the conflict within the group is over political views. I believe we can all relate to the this particular topic, especially with the upcoming Presidential election in the near future. I am sure many of us have already began discussing which candidate
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This will build their effectiveness to complete tasks successfully.
1. Carry out an audit for interpersonal communication skills among the group.
2. Discuss the different communication skills available for the group. 3. Practice their listening and questioning skills utilizing what they know about each other for reference.
4. They need to learn to manager body language, and the tones of their voices.
5. Learn and practice controlling negative thoughts before they become public to the group.
6. Understand how anger and poor remarks affect other people, and manage conflict more efficiently.
• http://www.employeeuniversity.com/videos/emotionalintelligen ceseries.htm • http://www.employeeuniversity.com/videos/Dealing_With_Con flict.htm • Personal Differences
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Socio-Economic Differences
Age
Race
Past Experiences
Gender
Language
Belief Systems
Historical Perspective
Customs
• In conclusion, I hope you now have a better understanding of interpersonal communication, and how it is so very important to communicate respect to others in the work place. Exhibiting good interpersonal skills will reduce opportunity for conflict, and increase the overall ability of the group to perform and complete their tasks. I cannot express the extent of content that can be gathered by
The second phase represents a time period of group and intergroup conflicts. This stage is characterized by divergence around interpersonal issues and lack of unity. Team members seek to retain security, resist moving into unknown areas of interpersonal relations. Tuckman wrote: “the group members become hostile toward one another and toward a therapist or trainer as a means of expressing their individuality and resisting the formation of group structure” (Tuckman, 1965, p. 386). In the stage, team members have an emotional response to the targets, particularly when goals are related with self-change and self-understanding. Emotional reactions may be less visible in groups working toward depersonalised and intellectual problems, but resistance may still be
People work in groups or teams everyday whether in their career, education, political organization, church, or any other social setting. Conflict while working in teams or groups is inevitable. When taking people of different backgrounds, personalities, moral, and ethical beliefs and putting them together in a group, conflict will arise. The key to achieving your team goals is to construct and conquer your goals with keeping the greater good of the team in mind. Conflict as it arises should be combated and abated through swift and thorough resolution techniques. When dealt with properly conflict resolution can give rise to a cohesive and productive team.
3. Communication may be misunderstood and body language misconstrued (Cardillo, 2011). To confront this type of conflict, someone must be willing to speak out. Once during my 360 degree review, I received feedback that my team members felt devalued and that they were not being listened to because often times I continued typing when they came into the office; even though I coherently responded to the questions. After receiving this feedback, anytime someone comes into my office, I would sit on my hands to ensure that I pay attention and not type.
Have you ever felt what it was like to be a part of a group? There is a wide range of
Good Afternoon team players! After coming from a seminar for the health care industry, it is intriguing that the team as a whole must come together and have communication. The important thing is communication; this will help each and every person to communicate more successfully. Every person works in the same workplace and must have an understanding amongst one another as a team. However, having communication each person must have define, organization, and implement. Nevertheless, when going to the conference, it is known that a person should not just focus on working in the healthcare environment, but instead, he or she as individuals should concentrate on the patients. The conference taught not just numerous but others how active listening
In the “Mind Tool” quiz, I graded the lowest in “creating a positive environment” for problem solving (Mind Tool, 2014). I have learned that audience is key when determining who will make final decisions. At my previous job doctors, nurses, psychologist, and therapist integrated to determine a patient’s discharge status. A status that sometimes determined how or where a brain-injured patient should be
Ask the group leader to tell you about a time when her or she felt this way.
Many college students, such as myself, have experienced group polarization quite a few times in their college lives. Group polarization occurs several times in college because of how often students discuss their beliefs in classrooms, clubs, sororities and fraternities and even in the work place. Although I have experienced group polarization countless times in college, there was one instance that stood out from the rest.
Group member cohesiveness was absent from the group meeting for several reasons, but the primary reasons were due to the fact that the group members did not have a common description of value or structure to the discussion. Each member viewed their own area of involvement within the organization as being more valuable than any other area, and it was this exclusion of other valuable traits that lead the group to begin to clash in such a
My Social Problem Research Project group consisted of Jennifer Oppor, Jordan Koski, Emily Johnson, Ethan Kilgore, Micaela Haupert, and April Westrum, and Me (Erin Bosman). Our group had an end goal to generate commitment to soaring above stigmas surrounding learning disabilities, and more specifically soaring above stigmas surrounding Attention Deficit Hyperactivity Disorder (ADHD). We focused on ADHD for our social problem. That's our overall task, and interest of the group. To be successful as a group, teams must share a commitment to their goal or task. In order to be effective in their approach to the end goal or purpose of a group, the members must unite and agree to put the overall interest of the group above their own interests (Forsyth,
It is important to have a legitimate relationship with the others. This is because it will make it less likely that the personal issues and hatred will affect the group. When the other know about your empathetic to their concern, they are willingly to work and share in
“Team conflict may occur among members hailing from different fields of professions, such as in a cross-functional project team, or between line workers (who work directly with the product or service) and staff teams (who provide behind-the-scenes support). It may also occur as a result of perceived inequities in group member status or productivity, personality differences, or other work-related problems.” (Organizational Communication, 2010, pg 223).
A leader has a role that can impact others to be more operative in functioning to attain a common goal and maintain effective working relationships amongst group members (Johnson & Johnson 2012). This makes leaders in groups considerably important in shaping individuals (Johnson & Johnson 2012). However, conflict arises in groups and becomes difficult to manage when a leader and the followers lack the skills to manage conflict as a team (Johnson & Johnson 2012). Leadership and conflict resolution skills must exists between leaders and followers in order to manage conflict (Johnson & Johnson 2012). Also, it is possible for followers to teach leaders how to lead and resolve problems since followers can play an active role in building relationships amongst group members (Howell & Shamir cited in Johnson & Johnson 2012). Since followers and leaders both have significant roles in accomplishing the group goals, they both have a role to manage conflict effectively as a group (Johnson & Johnson 2012). This essay will discuss how leaders have an important role in managing conflict and likewise with followers having important roles in managing conflict. Conflicts, the various types of conflicts that happen in groups and the reasons behind the conflicts will be mentioned followed by approaches that can be taken to help manage struggles within groups. The methods can be used by leaders and followers in order to manage
My interviewee was confronted with a Group-to-group conflict: The term "group" suggests oneness or sameness. In this type of conflict, each group (rather than the individual) has taken an opposition position that leads to discord or disharmony. A group 's identity and goals are usually in conflict with those of the other group (Module 2: Module 2 - Conflict Resolution; Control Approaches, 2015).
The communication in the group appears to be inconsistent and does appear to harmful to some of the members. Certain members of the group are communicating verbally, others are communicating nonverbally and their behaviors are sending out intended and possibly unintended messages that is impacting the rest of the group in a negative way. Therefore, members may not feel comfortable talking about feelings, problems, or other issues within the group. In this case study Luisa, appears to be a main factor of why people are shutting down. As there is interference with groups communication based on anger, fear, and uncertainly. She appears to be provoking a response for attention or disapproval to perhaps gain or maintain power within group.