1. Introduction
As leaders of a paramedic group we have noticed how employee morale has decreased and wish to improve motivation at work. Paramedics play a crucial role in society, as their primary responsibility is to “perform life-saving procedures while transporting patients to the hospital” (EMS1 Staff, 2011). We identified two motivation theories: the two-factor content theory and the expectancy process theory. Moreover, two features of the job have been selected that are associated with motivation: fear of failure and working conditions.
Fear of failure is key to motivating paramedics as their job is to save as many lives as possible, and wrong decisions could lead to a paramedic’s work dissatisfaction. They genuinely care about their patients’ well-being and recognize the importance of their work. Furthermore, paramedicine is one of the six most stressful occupations, according to Johnson et al. (2005). Working conditions include night shifts and dealing with troublesome people. We will explain each feature and theory in detail and then analyze the links between them, as well as discussing some measures to improve employee motivation at work.
2. Analysis
Frederick Herzberg’s two-factor theory of motivation is a content theory claiming that work motivation is related to two factors: motivators and hygiene factors. Hygiene factors include pay, fringe benefits, physical working conditions and company policies, whilst motivators are achievement, responsibility,
Herzberg’s two factor theory of motivation at the workplace shows the difference between two factors of motivation. The two factors being satisfiers, which are the main causes for job satisfaction (motivation), from hygiene factors which are the main causes for job dissatisfaction (demotivation to stay in the job). Examples of motivating factors are achievement, recognition, responsibility and the work itself. Hygiene factors include: working conditions, salary, relationship with colleagues, supervision, etc. An organisation needs to influence satisfiers through performance management using range of tools such as: job descriptions, supervision, performance appraisals, continuous development/training, rewards and career development.
Herzberg did a job satisfaction study of accountants and engineers, after that he developed this theory. He found that there are two groups of factors affect to an employee’s job satisfaction or job dissatisfaction. Herzberg's two-factor theory is probably the most widely known and accepted approach relating directly to job satisfaction. Herzberg addressed, the problem of job satisfaction in terms of those factors which cause satisfaction (motivators) and those which cause dissatisfaction (hygiene). This information then becomes the basis for evaluating an individual's job and making the changes necessary to increase worker motivation. Herzberg's two-factor theory of job-satisfaction is not new, as a matter of fact; it dates back to 1959 and is the outgrowth of a research study project on job attitudes conducted by Herzberg, Mausner and
Within the California Highway Patrol there are many different factors that affect a person's work performance. Motivation or lack of motivation is one way that employee's work performance can be affected. Emotions and moods of the employee can also have a short-term affect on their work performance. It is incumbent for supervisors and managers within the CHP to recognize when they have an employee whose work performance is affected by one of these issues and address them appropriately. The purpose of this discussion board is to provide a response to discussion board Forum 2.
According to Herzberg two factor theory there are “two issues that play an important role in the workplace experience: hygiene factors and motivational factors”( Fischer and Baack, 2013 ). Hygiene factors contains wages, hours, working conditions and relationships with supervisors. Motivational factors consist of achievements, recognition, actual work or job, responsibility, and the chance for advancement or growth, and relationships with peers. Herzberg states that a person is either satisfied and driven or unfulfilled and
According to Bateman & Snell (2009), Motivators to employee job performance are centered on extrinsic and intrinsic rewards. Extrinsic rewards are characteristics of the workplace that attract and retain people. They revolve around organization and management policies, working conditions, pay, benefits, and other so-called “hygiene” factors. Intrinsic rewards are motivators that provide employees personal satisfaction in the performance of their jobs such as opportunities for personal and career growth, recognition and the feeling of achievement in the successful completion of a task. (p. 486). Herzberg’s two-factor theory suggests
Emergency services, in particular the paramedic profession, are categorised amongst the most stressful occupations worldwide (Rybojad, Aftyka, Baran & Rzonca, 2016). Recurrent exposure to emergency life threatening circumstances in concurrence with ongoing operational stressors can be physically, mentally and emotionally tiring. Chronically, this will have detrimental effects upon paramedic’s wellbeing and resilience and can result in reduced professional capability (Clompus & Albarran, 2015). This essay will decipher the specific occupational challenges and stressors faced by paramedics. It will describe various opportunities for maintaining optimal mental health with short term management. Additionally, ways of building long term resilience to effect improvement of personal and professional proficiency will be explored.
Employee equality, job security, and fair wages are considered some of the hygiene factors that exist in a workplace environment (O. Ferrell, Hirt, & L. Ferrell, 2009). Frederick Herzberg used these elements along with motivational factors to create a theory of motivation, known as Herzberg’s Two-Factor Theory.
Motivation in the workplace is one of the major concerns that managers face when trying to encourage their employees to work harder and do what is expected of them on a day-to-day basis. According to Organizational Behavior by John R. Schermerhorn, James G. Hunt and Richard N. Osborn the definition of motivation is "the individual forces that account for the direction, level, and persistence of a person's effort expended at work." They go on to say that "motivation is a key concern in firms across the globe." Through the years there have been several theories as to what motivates employees to do their best at work. In order to better understand these theories we will apply them to a fictitious organization that has the following
According to Maslow, people will most often follow the order above. So to motivate the employees, managers should follow also this order, for example first looking at the physiological needs of their employees by making sure that they are able to sleep and to eat, then they should guarantee a safe place at the work, after they should create an ambiance at the work place by making a strong relationships between them, and of course they should respect the employees and give them the responsibilities, that will give the employees more confidence and strength.
The purpose of this essay is to discuss the topic, motivation, by conducting a detailed literature review, interpreting the results from motivation self-assessment tests and analysing a motivation-related case study. This paper will be divided into three main sections and the first section will demonstrate the key concepts suggested by various researchers such as Ryan (1995) and Herzberg’s (1996) theory about motivation. Secondly, an analysis of outcomes from personal motivation surveys will indicate my work behaviour and they will be underpinned by the literature discussed in the first section. The third section will use needs, equity, expectancy and goal-setting to discuss the case study and this paper will conclude with implications for
According to Herzberg, the factors leading to job satisfaction are distinctly different from those that lead to job-dissatisfaction. Therefore, the managers who seek to eliminate factors that create job-dissatisfaction can bring about peace at the workplace but cannot motivate the employees. These factors are termed as hygiene factors comprising administration, supervision, working conditions, salary and wages etc. While absence of hygiene factors will lead to dissatisfaction, mere presence of these factors will not satisfy (i.e. motivate) the employees. In order to motivate the employees, managers must resort to ‘motivators’ (those factors that motivate the employees towards better performance) such as recognition, challenging assignment, responsibility, opportunities for growth and self-fulfillment etc.
Herzberg’s two-factor theory Psychologist Frederick Herzberg developed a ‘two-factor’ theory for motivation based on ‘motivators’ and ‘hygience factors’. Hygience factors are basic human needs at work. It do not motivate but failure to meet them causes dissatisfaction. The hygience factors
Edmund S. Boe a CPA director at the American Institute of CPA’s discussed the ideas of Herzberg 's motivation-hygiene theory in regards to the future of American business, in the article Job attitudes: The motivation-hygiene theory. The purpose of the article is to show how the future of business in American needs to use Herzberg’s motivation-hygiene theory to not only as a motivational tool for their employees but to also survive a business organization. Boe points out that Herzberg’s theory shows how man has the basic need to understand his place in life. Throughout history it has been discovered that an organization will fail if it does not provide a concept of man that is acceptable to society and create an environment that is conductive to growth. Both animals and humans unlike try to avoid situations or an environment that brings pain. This shows the human need for achievement, the human need to realize his or her own potential. This growth is itemized through Herzberg’s theory. The article presents a checklist, based on Herzberg’s theory, of qualities that business should take in the future. These steps is said to help many organizations to motivate their employees: 1) Knowing more 2) Seeking more relationships 3) Creativity 4) Effectiveness in ambiguous situations 5) Maintaining individuality 6) and Real growth. Herzberg theory shows how employers can effectively use their employee’s without manipulation. Giving employees achievement opportunities, increase in
Here we come to the concept of motivation and satisfaction. Many theorists presented motivation theory, one of them is Herzberg. The two-factor theory (also known as Herzberg's motivation-hygiene theory) states that there are certain factors in the workplace that cause job satisfaction, while a separate set of factors cause dissatisfaction. It was developed by Frederick
This study is anchored on the two-factor theory by Herzberg. The two-factor implied as the hygiene factors and motivators. Hygiene factors are the things that you get from working like pay or salary. Motivators are the factors that produce job satisfaction like the level of responsibility and the amount of job control. Herzberg believes that hygiene factors are important but not enough for job satisfaction and motivation. If a hygiene factor is lesser than what the employee expected, he will be less motivated as well. In contrast, if the hygiene factors are enough, the employee’s level of satisfaction will only be neutral. Only the presence of both hygiene factors and motivators can motivate and satisfy the employee. Thus, if an employee is paid a lot but has no control over his job will still probably be unmotivated. If an employee has proper control over