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GAMBLING SWOT ANALYSIS

Good Essays

The Gambling Industry
Javier Seda

Companies in the gambling industry include those that offer gambling or gaming activities. These may be casinos, casino resorts and hotels, betting and lottery companies. Though legally restricted by many governments all over the world, gambling industries are a major source of revenue to the government. The gambling industry has also helped in eradicating unemployment as it has created new job opportunities and often with higher wages. Major gambling companies in this industry globally are MGM Resorts, William Hill, Caesars Entertainment and Las Vegas Sands among others.
The gambling industry is one of the most competitive and risky industries all over the globe. The demand for gambling is …show more content…

Regulations from the government
Fast rising competition and lower profitability.
Tax charges.
Business risks from external environment.

Every customer and guest that goes to gambling spots or facilities always looks to have an exceptional experience. An experience that keeps them coming to this facilities even if they will always leave with little money than they came in with. This therefore calls for good customer service and innovativeness in the way the customers are treated.
Change in the gambling industry is difficult. Customers do not want to play new games or gamble on new things that they have no knowledge of. This aspect is the same to everybody as no person is open to change unless it is a major or there is some good reason to change (Baird, 2002). Due to this, when managers in gambling facilities try to develop a new customer service culture among employees, it fails or does not happen quickly. Change in gambling facilities takes a high repetition level and people need to be interested in it. Therefore for customers to adapt to new changes and like them, the gambling facilities owners should make the change to be very interesting to both the employees and consumers.
Trained employees in gambling facilities are an important asset. Most gambling facilities choose the best candidates to fill in their empty job positions but fail to train them on how to handle customers and heighten their experience in

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