HEFTY HARDWARE CASE STUDY

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HEFTY HARDWARE CASE STUDY SRIHARINI GUTTA Wilmington University Contents HEFTY HARWARE CASE STUDY 4 INTRODUCTION 4 PROBLEMS 4 IT & BUSINESS ALIGNMENT 6 CHALLENGES IN IT & BUSINESS ALIGNMENT 7 IMPROVING IT & BUSINESS ALIGNMENT 8 CHANGING VOCABULARY 8 CREATE BUSINESS RELATIONSHIP MANAGERS 8 ESTABLISH GOVERNANCE PROCESS 8 AVOIDING COMMUNICATION BREAKDOWNS 9 CIO: 9 ANALYSIS: 10 BRIDGING COMMUNICATION GAP BETWEEN BUSINESS & IT 10 WORKING COLLABORATIVELY 11 DISCUSSION QUESTIONS 11 CONCLUSION 13 List of Figures Fig 1: IT and Business Alignment – Holy Grail or Fools Gold ………………………………………7 Fig 2:360-Degree Business & Technology Alignment Assessment. ………………………………...9 HEFTY HARWARE CASE STUDY INTRODUCTION…show more content…
Company had been changing CIO for every couple of years and before a CIO could get acquainted with the working responsibilities they were being changed. It is likely to change the CIO before they develop a sense of responsibility and the major issues rather than being resolved were used to put blame on IT. COO comes up with a plan to take major IT people with him to field trip to one of the Hefty stores, so that they could understand better about the needs of business and stores. CIO is planning on excluding the major people from trip and plans on sending only IT relationship manger along with a junior intern. IT people though might be busy working on various project should make time to listen and understand business needs. CIM project best explains the lack of seriousness regarding working collaboratively. The infighting between the client divisions had resulted in dragging the project and inevitable spending of extra money for that project. This example explains the misunderstanding between the internal divisions. IT & BUSINESS ALIGNMENT “IT and business alignment is the correspondence between the business objectives and the Information Technology (IT) requirements of an enterprise.” (Definition - Business IT alignment). These two key factors seems to contradict in this case, it is agreed by the experts that, alignment between these two departments is vital for success of the company. “Business-IT alignment involves
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