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Health Link: A Case Study

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Health Link provides essential health care through appointment or walk in consultations with various health professionals. Patients’ seeking care typically ranged from middle-aged parents to older citizens with varying cultures and ethnicities. Clinical problems consisted of acute and chronic conditions such as takotsubo cardiomyopathy, depression, diabetes and ulnar neuropathy. Maternal and child care was visualised through childhood immunisations, pregnancy tests and information on childhood/gestational community health organisations through posters and pamphlets in reception. Health Link provides affordable and accessible care through bulk billing services available to all Medicare card holders. Multiple disciplines co-operate together to deliver quality health care, therefor teamwork is a central component in the everyday approach. Teamwork was displayed through procedures performed on site with the doctor, nurse and pharmacist all involved in each patient interaction. Allied health professionals provided various treatments such as suturing, immunisations, ECG/hearing tests and pap smears. The clinic also offers accessible medication with a pharmacy in the reception. Patients can easily collect required medication using their prescription …show more content…

Firstly prior to the consultation, Dr Alrose considered the setting of the room to facilitate patient comfort by removing barriers that may hinder the information sharing process. The patient is welcomed into the room friendly and warmly whilst he introduced himself to establish initial rapport. In the consultation, Dr Alrose frequently summarized information to signify with the patient that he has listened to them. To gather information on the purpose of the consultation he began with an open ended question without interrupting allowing the patient time to state their agenda and formulate their next

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