Improving Healthlite Yogurt Company with
Information Systems Technology
Chris Davis, Michael Jorgensen, Sean Roach
Business 310: Information Systems Technology
Dr. Myers December 14, 2006
Objectives of this Report Our group will be acting as consultants to Healthlite Yogurt Company to help them to redesign their business processes for sales, marketing, and order processing using information systems technology in an effort to make the company more competitive. Our report includes • An overview of the organization • Analysis of the company’s key problems • An overall management plan for improving Healthlite’s business processes and system • A listing of major changes required to achieve our plan •
…show more content…
Around 500,000 order tickets are put into the system per week and daily orders are sent every evening to processing sites where shipping managers transport the goods to the client distributors. This process is often delayed by breakdowns with their fax machines and difficulties handling the large amount of paperwork. It takes 4-14 days for the products to reach their destination, which has been problematic due to their short shelf-life. The long delivery time is a weakness of Healthlite which local competition is currently exploiting. In addition, finances are being affected by the disorganization of the system, causing annual accounting discrepancies of $1.5 million. Due to the lack of organization in Healthlite’s database, the company’s management is very limited in its ability to analyze sales and marketing data to make good decisions for the company regarding product planning, pricing decisions, advertising and promotional campaigns, market potential forecasting, new product development. It is also more difficult for them to evaluate the effectiveness of current products and advertising and the performance of sales representatives in different regions. Finally, the company’s website is lack-luster and has untapped potential that Healthlite wishes to take advantage of. Currently, has not benefited them in marketing their products and is of little or no use to their target consumers (local and large chain grocers).
Our Overall
This paper pertains to the marketing of Health Care Services and provides the steps and history of marketing in health care and the effects of marketing on the health care delivery system from 1950 to 1990. It introduces the health care consumers and their role in the marketing process as well as the factors that influence consumer behavior. These factors influence the success of marketing in health care. It also provides the requirements for successful marketing and current techniques and strategies used by health care organizations.
In order to create a successful marketing plan, a situational analysis must be conducted on AllStar Brands Medicine Group. This situational analysis will be an internal and external analysis and will include the 5Cs, known as Context, Competitors, Customers, Collaborators, and Company. To begin the situational analysis, it is critical to ask, "Where are we now?" The situational analysis will allow for our company to understand the current situation further and make better informed decisions for the future when discussing our marketing strategy. After the marketing strategy has been discussed, the marketing mix will be a direct result of those marketing strategies created.
Main goals as a health care organization to optimize but also to achieve the flow of products and service with limited resources. First step is finding a local vendor for supply chain. The local vendor of choice is McKesson, they operated and have local warehouse but are a large supply chain organization that has a large online present with maintaining and providing medical supplies. They provide services with software offer by their organization. In which the operations strategy for the organization is to develop high quality invoice tracking and ordering system with using the McKesson’s software. All equipment and distribution of supply is to be maintained by supply staff with using the system to track orders, placing orders and obtain invoices from inside the EMS Station. Marketing team would have to build a strong relationship with the local McKesson warehouse staff and local hospital home medical oxygen supplier, by promoting and build an effective teamwork with them to maintain quality supply management. For follow up services, Operational manager must check on supply staffs on how well they are keeping and maintaining all equipment, and supplies for all trucks, find innovative ways to make improvement with orders, invoices and maintaining supplies to meet the needs of each ambulance on the streets
Computer Business Consulting is a new company in formation that will provide a complete service the consultancy in computer information system and projects managements. The company functions will be services tutoring, training and documentation of systems and/or processes design, installation and maintenance of e-commerce functions for small business market. Computer Business Consulting also intends to evaluate the accomplishment of each customer and follow up to make changes to improve the
The business plan of any organization can only occur after a successful strategic plan is form and securely in place. The strategic plan in any corporation, organization, and small business ventures has a vision on where this organization needs to be in the future. “The strategic plan is a long-term (three- to- five years) views of where the organization is going” (Hillestad & Berkowitz, 2004, p. 32). A strategic plan is just that a plan of things to come and how to attain the business or how
Successfully assisted our team in contracting with (33%) of the client nominations for the First Health product. Maintained the Fulfillment shared area and provided current and updated contracting documents; used nationally by the PDS and Networks
Many of us shop for goods in grocery stores or department stores without considering the remarkable effort it takes to have all of those goods or services ready for consumption. There are many processes that must be observed for any business to run efficiently; such as: accounting, finance, marketing, production, human resources, and management. All of these processes require many trained individuals to make the grand machine that is business move in a direction that benefits clients and companies alike. In this paper I will examine the marketing business process of J C Penney’s as observed from experience while working there.
Technological advances are intertwine in both areas. Aetna software has been remanufacture more simple and easier for consumers to navigate. They want to have policy information available twenty-four hours and become the leading company in healthcare technology. This will be available in all media devices and work in real-time. Aetna understands that technology is so important that they gave $4.5 million grants to poor minority populations to have digital health technology available for healthier and more active citizens (Kern). In addition, their corporate brand has become popular due to the many areas that Aetna portfolio has grown. They have various individual plans and employee bundles. Aetna brand awareness has risen due to the many accomplishments and years Aetna has been in business. They strive to network with the best providers to give the best quality of healthcare services. With the purchase of InterGlobal in Singapore and Aetna, rebrand within their company expects to improve Aetna brand recognitions, especially in Asia where InterGlobal has a strong relationship (Stefan). Increasing employee rate has even increase its popularity more. Aetna wants to attract and retain their best employees to meet the needs and wants of a consumer individualistic consumer.
The ABC Company, a premier managed care health insurance provider was faced with the recent health care reform that enforced major changes in the health care industry. ABC had to take initiatives to stay competitive in the industry. The health care reform and market changes demanded ABC to rethink their business model and how they delivered their services. For companies to stay in business it was important to understand their consumers’ perception of the company’s cost of health care and ample access to quality (Bhaskar & Vo, 2012). With the new legislation consumers are hyper aware of the options in health care insurance products available. ABC had to adapt to new market realities: “consumers wanted a company that they perceived had a lower cost than competition and that provided an ample access to quality health care” (Bhaskar & Vo, p.19, 2012). Due to the high elasticity of health insurance people are extremely sensitive to the cost they need to pay. Improvements in medical technology explains high rise in healthcare costs (The Hasting Center, 2015).The CIO of ABC wanted to take advantage of the new environment using information technology based solutions integrated with new processes. The objective for the new systems was to track, influence, and maintain the consumer perception of the company’s efforts addressing these challenges (Bhaskar & Vo, 2012). The ultimate objective of the project was to create infrastructure and business functions to change the opinion of the
Marketing has become so prominent in health care today because the health care system is more and more resembling a business. There are many functions to be performed and many complex and sophisticated skills involved. There has been so much growth and competition that health care is advertised and marketed like any other product.
Benefit segmentation is the grouping of people based on the benefits sought from the product. (Berkowitz, 2010). In order to implement this approach, an organization must understand what benefit customers are seeking from the product purchase, and then must analyze the existing brands available on the market (Berkowitz, 2010). By promoting the great benefits that come with having a 24 hour hotline and a friendly physician that is loyal to its patients is a great way to capture the follower segment. In addition, AHO would have to offer better healthcare services that are affordable and are in high standard. It is important to understand the person’s choices when providing the healthcare services so that the collaboration between the healthcare
Following considerable investment in new warehouse and carrier management systems the number and quality of delivery options had increased. Now delivery options include: same day, next day or standard delivery options that normally takes around 2-3 days. Also customers can set delivery date by themselves and if wanted can be notified via email or text alerts of delivery status. In addition 85% if orders are tractable
The central concept of marketing is the exchange of something of value between the provider and the purchaser. Determining what the consumer need, want and desire and delivering it better than the competitors is the goal of marketing (Longest, Rakich and Darr, 2000). Healthcare is becoming more business oriented and using marketing tactics to increase consumer use of the services and products the health care system offers. Ensuring marketing of the right products and services is successful the organization’s mission and marketing need to be in alignment. This alignment begins with the strategic planning process, which
1.0 Introduction/ BackgroundManage Your Health, Inc. (MYH) is an international company that provides a variety of health care services across the globe. MYH has more than 20,000 full-time employees and more than 5,000 part-time employees. MYH recently updated its strategic plan, and key goals include reducing internal costs, increasing cross-selling of products, and exploiting new Web-based technologies to help employees, customers, and suppliers work together to improve the development and delivery of its health care products and services.
Complex management has been around for thousands of years. Basic management tools that were used in the past have formed the foundations of the theories that have shaped today’s management practices. One of the major challenges in today’s organisational environments is the interconnectedness of all management aspects. It can be difficult for leaders to identify the exact problem, the cause of the problem and what relevant information (within the available abundance) is relevant and could be used to address problems (Maznevski, 2007). This study aims to analyse the issues and problems faced by HealthCo and provide potential solutions and recommendations to enhance management and business success.