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Hook Audit Case Study

Satisfactory Essays

1. Conducts POS system certifications and re-certification for vendors and developers. a. Oversees, conducts, and assists with the certification and re-certification process at vendor or developer’s location. b. Ensures that certification test results are evaluated thoroughly to determine errors that will negatively impact WIC EBT functionality. c. Ensures certification documentation is completed and reports are created at least 1 week prior to deadline. 2. Provides EBT related technical assistance to WIC IT, contractors, vendors, and developers. a. Reviews and analyzes claims and transaction data to provide resolutions for processing issues. b. Reviews and analyzes FTP status, connectivity history, and FTP logs to determine resolutions

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