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How Did We Do It? We Focused On Engagement.. The Cio Engaged

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How did we do it? We focused on engagement.
The CIO engaged every single IT employee—totaling 150+—to help redesign the new processes. He enlisted subject-matter experts within and outside the company to create future-state process maps, which he then had printed and put on display in conference rooms. He gave the IT department a two-week review period in which employees could be facilitated and guided through the new process steps. The CIO asked the IT employees to question the designs and put forth suggestions or ideas for improving them.
The results were phenomenal. The collaborative, engaging process led to adoption and continued adherence with the new processes across the board. That’s because the employees participated in the design, …show more content…

For a large international company, this was no easy task. Luckily, my client had an Acceptable Use Policy that governed the proper use of the company’s technology assets. Furthermore, all new employees and contractors were required to read and sign this policy as part of their standard onboarding, so it was well understood and acknowledged by all.
When we reviewed the company’s other policies and procedures, we realized that what the client didn’t have were documented instructions about how to follow the Acceptable Use Policy. There was the stated policy, yet no procedures or specific processes in place to get the work done of protecting the company and its assets from security breaches or other improper uses. In short, the company had a policy that could not be enforced, which in turn opened them up to unnecessary risk and challenges in achieving the desired accountability and active defense culture.
That’s why it’s important to assess existing policies and procedures to ensure they support the desired behaviors and attitudes you want to for the future state. When you discover missing gaps or contradictions, it’s best to go back to the drawing board and draft revisions that can help the company implement and sustain the change.
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