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How We Define Value Creation

Satisfactory Essays

Questions on Chapter 3

1. How we define value creation and how that is related to competitive advantage?
A) Value Creation is a process of creating value to a firm’s product and or service. A firm usually follows a chain of steps (value chain) to create value to its product or service in the market.
A company’s competitive advantage and its sustainability is directly proportional to the value it creates for its products among the customers.
Value creation can be achieved by the following features of the products or services which form the basic building blocks of the competitive advantage. They are
a) Superior quality of the product/service
b) Efficiency of the firm
c) Innovation ability of the firm and
d) Customer responsiveness

2. What is value chain and how it is related to efficiency?
A Value Chain is a series of activities a company performs to create value for its products and or service in the market. Michael Porter identified five generic types of activities which are most common in the majority of the firms. These activities are interrelated to each other and may include sub-activities and support activities. Support activities of a firm play a crucial role in building competitive advantage over its rivals.
The generic activities form the primary value chain of the company which are listed below.
a) Inbound Logistics
b) Operations
c) Outbound Logistics
d) Marketing and Sales
e) Service

The Chain consisting of generic activities can be depicted as below (Michael

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