Ibm Assignment

Depending on which service user I am attending to. There is one service user that can hit out when you are trying to help him, if he is trying to tell you something and you don’t

I assisted with the content of our Service User Guide in this pack I have devised a section which includes a piece about expectations on how complaints will be dealt with. This

As stated in this case, the customer services business has grown doubled in the past five years as the advancement of technology allowed employees to investigate most software and hardware system faults from the center through remote monitoring. However, as the business grows, there are possibility of increasing work load and pressure that causes the rise of those negative feedbacks from both customers

• IT System recovery procedures (i.e., mission critical IT systems, applications, and data, VoIP /

The support team brought in additional resources from the Edge Communications team for assistance in restoring service as quickly as possible.

As discussed, following are the activities scheduled for 10 & 12th OCT’16, for which operational interruption is anticipated for execution.

* Reduce the likelihood of failure by identifying risk events and dealing with them explicitly

an organization will take to help recover/restore any of its critical operations that may have been either

One out of 265 (0.3%) of credential transactions reviewed by the Document Management team contained an error that was not detected. Specifically, a customer provided documentation showing her legal name was changed, but the credential was processed and issued with the incorrect name. Credential transactions that contain errors that are not detected can cause a credential to be issued with inaccurate customer information, resulting in non-compliance with regulations.

Following the frequency distribution and bar graph, further analysis must be done by using the last set of data which is the downtime data. Downtime data is collected in minutes that vary from 10 to 60 minutes. Each occurrence out of the 22 has a certain number of downtime minutes. To make the representations, explanations, calculations and analysis straightforward, the data is taken from the April-Server Downtime table then separated into the 5 cause categories and calculate each categories total downtime before creating representational graphs and charts.

A. I can acknowledge that the support ticket is indeed an issue and needs our immediate attention; Well enough to save time by closing tickets that do not need our support. Sometimes the issue will not be under our authority. For example, if there is an Internet outage in the area, we cannot fix the issue. The cable company must resolve it. If the issue pertains to a specific program such as an online EMR system, they would have to contact that EMR support line.

Every business and organization can experience a serious incident which can prevent it from continuing normal operations. This can happen any day at any time. The potential causes are many and varied: flood, explosion, computer malfunction, accident, grievous act... the list is endless.

distinguishes and evaluates the potential effects of an suspension to critical business operations (e.g., operational, money related) which occur during the time of disaster (n.d).

We worked with the utility to perform a BIA to identify critical business processes, the likelihood of service disruption, and the projected cost of loss. We then helped the utility understand the business risks of systems and technology services interruption.

Once the Hub is implemented it will not possible to create a new record within the IBM other than by having it passed through from the Hub.