Impact of social media marketing

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Over the years communication has evolved into a revolutionary platform, through the invention and development of Internet. The Internet has evolved from a means to facilitate data, to a platform of public communication through social media. Social media has opened up a plethora of opportunities for businesses to advertise, promote and market themselves to customers. This research paper discusses how social media has changed the scope of the traditional customer relationship marketing in today’s business world.

Since the beginning of time, communication has always played a major role in normal day-to-day activity. Communication has evolved and gone …show more content…

“ YouTube is currently one of the biggest search engines being used today. YouTube is a video-sharing website that is primarily updated by subscribed users who upload videos. Individuals, subscribed or unsubscribed, have the ability to watch videos, like them and comment on their thoughts of the videos.
Social Media in the Business World Since the development of these various social media tools, companies have used they’re development and growth to gain competitive advantage in the markets. Companies use social media tools to market their brand and interact with their target market. One of the primary reasons businesses utilize social media to market is because social media marketing reduces the cost of advertising. With forums such as Facebook, companies have the opportunity to create a profile for their product or service and inform their target market about what they are all about and the benefits of their product with out having to spend a dime. Social media marketing is one of the most cost effective ways for a company to gain exposure and advertise a company. Social media also creates spreadability or exposure for a company among consumers. Mills states “spreadability refers to the ease with which a campaign flows across social networks.” (Mills, 2012). The ability for a brand or company to spread through social media tools such as Twitter and YouTube, give the company leverage and

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