Information Technology On Hotel Management

2175 Words Apr 19th, 2015 9 Pages
Abstract
To say that information technology is essential in hotel management in today’s world is an understatement.For any hotel worth its sort to thrive and gain competitive advantage in this technologically advanced society,its mangement needs to greatly invest IT and information systems.Information technology is the engine that drives the operations of successful hotels such as the Hilton,Marriot,Hyatt and other globally acclaimed hotels.According to a survey conducted by students of University of Nevada,las Vegas,”79.9% of the people surveyed(mostly hoteliers) agreed that IT was important for increasing employee efficiency,82.4% agreed that it increased customer satisfacttion and 71.3% agreed that it improved revenue earned”,(Brewer,Ph.D,Kim,M.S,Schrier,M.B.A, & Farrish,M.S,2008)
The report below gives an insight into the importance of application of information technology and the use of the internet in the hotel management.This paper also aims to show how technological innovations and information systems can be beneficial for hotel companies , by using Hilton Worldwide as an example.

Brief Summary of the Company
Hilton Worldwide begun in 1919 when Conrad Hilton bought The Mobley hotel in Texas.From then to now,the Hilton brand has grown to over 4,000 hotels,resorts and other properties in over 90 countries worldwide.The brand prides itself in being an innovative leader in the hospitality industry,investored in the use of information technology to bring to life…
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