Inland National Bank

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Inland National Bank Case Study objectives: • to show how... 1. stakeholders’ needs and demands are often interlinked with one another, 2. consequently affecting each other, 3. and ultimately, impacting the business firm in their decisions. • to serve as an exercise for future requirements. ? QUESTION who are the stakeholders in this case? which are primary, and which are secondary? what influence do they have? draw a diagram of the stakeholder relationships to INB. how are they related to each other? primarystakeholders investors owners stockholders CEO: “technology could better serve customers.” senior management amy miller (manager) employees / labor unions customers old neighborhood (Rockdale)…show more content…
sense; CEO introduced technology (online banking services) North Madison profile: poor neighborhood HSB branch in commercial district (bus. strat: ATM) bank closure will result in 20 jobs lost (few can be reassigned internally within INB) casefacts s u m m a r y Rockdale Branch profile: aging population in need of renovation ($0.5M) if HSB closes, nearest INB in Culver Heights (10-mins away, along bus route) other considerations Rockdale residents protest after merger announcement media
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