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Internal Auditing Case Study

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Appreciative Internal Audit: A Strength-Based Approach to Quality System Auditing – A Case Study.
Jon Morris President JDQ Systems Inc. Vancouver, BC, Canada

Introduction
Traditional internal audits fulfill an important need for companies with fresh ISO 9001:2000 Quality Management System implementations, but for companies with mature systems, those registered for more than five years, an innovative approach to auditing called “Appreciative Internal Quality Audit” can take them beyond compliance to excellence. In effect, the Appreciative Audit approach both raises the bar and adds value for the 65,000+ North American organizations that spend a total of more than $4.5 billion on internal audits each year (see the SIDEBAR: About …show more content…

(See Figure 2.)
Figure 2: Registered North American organizations that require annual internal audits
Canada, 15,274 Mexico, 3,229

USA, 47,128

Based on a conservative estimate by JDQ, North American companies spend more than $4.5 billion on planning, conducting and reporting internal audits each year. This estimate is based on 2005 estimates of ISO registered companies in North America for whom internal audits are mandatory. The estimates do not include companies that audit their business management systems on a voluntary basis. See Table 1.

Source: ISO 9000 Database, Quality Digest, May 2005. Includes all companies registered to ISO 9001:2000, ISO 9001-3:1994, QS-9000, TS16949, TL 9000, AS9000/9100, ISO 1348 and ISO 14000 as reported by registrars to the ISO 9000 Database. While the numbers are accurate for the majority of registrars, not all registrars update their data on a timely basis.

Table 1: Estimated Cost of Internal Audits to North American Companies
Employees Trainers Auditors Coverage % 30% 25% 25% 20% 20% 20% 15% 10% 10% 10% 10% Auditees Training Hrs 64 80 96 112 128 160 192 384 576 768 928 Auditor Prep./ Follow-up Time per Auditee 90 150 225 240

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