TABLE OF CONTENTS PAGE
1. CLEAR COMMUNICATION 2-3
2. HOW TO CONFRONT WITHOUT CONFLICT 4-5
3. EDUCATION AND COMMUNICATION BUILD COMMITMENT 6-7
4. THE ART OF COMMUNICATING 8-9
5. PRESENTING TO A GROUP 10-12
6. CONVERSATION 13-14
7. MEETINGS ALWAYS TAKE TIME 15-17
8. MAKING YOUR CASE 18-20
9. LISTEN WHILE YOU WORK 21-22
10. CHANGE MANAGEMENT AND EMPLOYEE COMMUNICATION STRATEGIES 23-25
1 CLEAR COMMUNICATION By Keith Rosen
If you can eliminate communication breakdowns between yourself and your clients, the result will be more sales with fewer headaches.
Breakdowns occur because no one took the
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Ask questions at the end like "Do you understand?" then from the response you can figure out a clear conversation.
What I learn about the topic:
I learn that during communication that it is the responsibility of the instructor to be understood and the real meaning behind communication is the response you get. What the person hears, perceives and understands always takes precedent over what you say. Clear conversation will also make the clients more comfortable and improve decision making.
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HOW TO CONFRONT WITHOUT CONFLICT By Roberta Chinsky Matuson
Most people are reluctant to address problems they are having with an employee, co-worker or even their boss. Yet, pretending everything is fine certainly won’t improve the situation. Here is just one example of why this isn’t in the best interest of the employee or yourself.
Just today, I spoke with a client who was describing an employee who wasn’t quite working out like he had hoped. He shared with me how this employee was refusing to take on projects that were well within the scope of her job description and how unpleasant she was making life for everyone. Yet, instead of confronting this employee, he is going to wait for her to find another position within the company so he can be rid
When we are communicating verbally with a client we have to remain polite, calm and focused, this is so messages don’t get misinterpreted and the progress of the conversation will be successful.
were necessary but not aggressive, remain polite to clients and remember that the client for all
A. It is important to observe an indviduals reactions when communicating to gauge how people are feeling in the situation. Some people may have barriers when it comes to communicating such as personal space issues. It is imperitive to make the client feel as comfortable as possible when communicating, if the person looks to be feeling uncomfortable with how you are communicating they may not be taking in the information you are giving them putting them at potential risk or if it is the client that is giving the information they may be holding something back again putting them at risk.
Concentrate on their current clients, broaden and deepen their relationship with them, while maintaining current offerings
Use the appropriate language and vocabulary for the person you are talking to and ask open questions.
How serious or relevant is the problem to the work environment? To you, the individual involved? Again, is it important enough and worth tackling? Less serious work-related problems might include minor inconveniences and annoyances in the work environment, such as supplies required are out of stock, the copy machine wasn't refilled with paper, and so on. Often these types of problems can be easily addressed by communicating concerns with the individual involved. Sometimes minor inconveniences and annoyances are brushed aside and ignored -- and sometimes should be. Work-related
As soon as this course started, I realized that there was a lot for me to learn. I communicate with many individuals at work and in my personal life. I have always felt that my communications were clearly received. However, I realized that each receiver of my communication is different. Joseph A. Devito explains that each person is unique; each person’s communications are unique (Devito 9). When at work I deal with many employees concerning various matters. The employees typically come to me because they need help with a matter that I am knowledgeable in. I can usually answer their questions quickly, and with great detail. The part I fail to consider is that the employee is not as knowledgeable as me, and may not understand some of the terms and processes I am referring to. And for fear of appearing to not understand, an employee will just agree with me and leave. That employee may leave my office not fully understanding everything I said. This miscommunication is
Tell them that you’re serious and tell them please listen closely because it’s important. Get to a point on what you’re saying, and make it interesting.
You: Under this situation you need to show compassion with the employee and demonstrate to them you’re sincerely concerned. You need to find a solution by working with them to help resolve this problem that would be
Without organizational communication, it would be extremely difficult to know what an organization stands for, why it exists, who its customers are, how work is completed, who has authority over others and so on. “Organizational communication serves as the glue that holds everything together while, at the same time, acting as a magnifying glass by making this clearer” (Hartzell, Sherri;, 2003-2015) What this means to me is that, be clear, and have everyone on the same
Problems can occur at work, and if and when they do it is important that you advise those people involved. Those people are then aware of the situation and they can help to solve those problems and support you where needed.
At the end of the discussion ask if the person has any questions. If there is some doubt that the other person may misunderstand, leave nothing to chance. Explain yourself one more time.
However, some employees choose to cross the line to near combative and threatening a legal push, with that came my next question: how would you cope with an employee that became combative and tried suing you? Mrs. Aksamit dove into this question, describing in great detail how she would handle this situation.
This better communication leads for the good understanding in the modeling phase about the requirements of the customers. So, this will helps to meet the needs of the stakeholders. And having the feedback on the work is very important. And also humility by letting others also to add the value to the project efforts.
There is a significant difference between my perception of communication at the beginning of this course compared to now. Initially, I was aware communication was an important skill people needed to have, but I wasn’t fully aware of the depth of communication. I never realized there were such a variety of behaviors and characteristics that impacted the ability for people to communicate effectively. Once I started completing the self-assessments my perspective was broaden and I gained helpful insight into my own communication strengths and weaknesses. With each self-assessment I truly felt I was getting to know myself better.