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Jose's Authentic Mexican Restaurant-Case Study

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Problem Statement: Jose’s Mexican restaurant is a small yet popular spot. Lately they have been losing customers and profits due to service issues. In order to improve the restaurant, Jose’s Mexican Restaurant must provide service that is top-notch, in other words fast, efficient, great testing, convenient and heartwarming. What must the restaurant do in order to improve service? Areas for consideration: Quality at Jose's restaurant should be defined by service, value, reliability of the experience and overall customers' satisfaction. The quality of a product is defined as whether it fulfills its stated specifications. Customer satisfaction should be at the top priority for the restaurant. Customer satisfaction is the …show more content…

Establishments like SM malls, NE malls and even a number of fast food chains like McDonalds have expanded their space and hired more full time employees to accommodate more customers. Jose’s Mexican Restaurant can follow their examples to its benefit. Expansion can be a big investment move and a solution for Jose’s Authentic Mexican Restaurant. Advantages (Strengths and Opportunities) Jose’s Authentic Mexican Restaurant is a popular spot as we touched on the Areas that need to be considered we can see that if we expand dining and hire more, we will be able to accommodate more people. The more servers the easier it becomes to serve the customers. The more space, the less need for waiting to be seated in fact we may place a cozy waiting area for our guests. Renovations also mean you get to have the media evaluate your place again, meaning you’ll get on the paper, which means free advertising. Also a renovation will spark interest in your regular customers and the general public. People will talk about it. They will want to experience the new place. Disadvantages (Weaknesses and Threats) The expansion of space will take a long time, first a space has to be purchased. We are not even sure if the establishments around Jose’s will want to sell space. Then there comes the finances. Is Jose’s Authentic Mexican Restaurant capable of shelling out large enough capital. New employees may be hard to train and not always needed thus accumulating more

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