Literature Review On Restaurant

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Literature Review 1. Introduction 1.1 Research Question Singapore has become a very competitive market for the fine dining restaurant segment. How do restaurants compete in attracting affluent customer? 1.2 Research Model The research will examine aspect of fine dining industry in Singapore. I will be assessing the competitive strategy of western fine dining restaurant in term of retaining existence customer and attracting new one. In order to identify retaining successful customer I will undertake survey in term of customer satisfaction and willing to pay. I will also interview restaurant’s managers who handle strategy and execution in order to develop attracting new customer. Last I will conclude with a good strategy would help a restaurant…show more content…
(2004) 'Customer Satisfaction, Service Quality and Perceived Value: An Integrative Model', Journal Of Marketing Management, 20, 7/8, pp. 897-917 ). I will use to develop the level of fine dining segment. I would be interesting to explore factors influences customer willing to pay for quality service. I would also seek the relationship of quality employee impact to customer repeat purchase patronage 2.2 Customer satisfaction: a case study on factors influences service quality in restaurants 2.2.1 Reference Mani, N. K., & Srivalli, P. (2014). A study on factors influencing Service Quality in Restaurants'. Annamalai International Journal Of Business Studies & Research, 6(1), 1-9. 2.2.2 Research Question What are factors influence to customer purchase behavioral? How is good management system impact to employee performance delivery high quality service? 2.2.3…show more content…
The most important of which ideas showed the relationship among three structural models: continuous leaning culture, HRM practices and training success. The paper also showed me how to the significant of HRM practice influence to training program success. Plus it also showed the evidence of risk of not paying attention on these issues could generate organizational culture employee turnover, low competence advantage that reveal poor HRM management. However this research demonstrated how to retaining and training employee, which is significant to enhance employee’s skills and knowledge. One of the effect of this paper I will use for my research are formulates relationships between employee and culture, and training process to produce a good outcome service. Then I will study the impact of employee skills and knowledge on service quality. This is because the research used formulate employee satisfaction of their job by providing training and improving their skills. It's essential to give employee more opportunities to performance a higher quality service and it is also generate a distinctive service
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