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Ksaos Essay

Satisfactory Essays
A. Basis of choosing KSAOs

The first tool that determined the most important KSAOs in the selection system is the PIC. The PIC consists of forty-eight items that assess the job performance success of seven personality characteristics. Therefore, the PIC allows us to decide the most important characteristics of the job. Second, during the interviews that we conducted, we took into consideration the employees that had the most experience. We believed that employees that have more experience are more likely to understand and master their jobs.

B. Important KSAOs to be targeted in the Selection System

The following KSAOs were found to be the most important and will be targeted in our selection system:

• Enjoys interacting with people over the phone.
• Ability to stay positive through tough situations.
Communication skills
• Interpersonal skills
• Demonstrate the ability to handle and stay calm in difficult situations.
• Knowledge of Microsoft Excel
• Problem-Solving Skills

II. Selection Devices used to Measure KSAOs

A. Selection Devices
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Therefore, the applicant must possess certain personality characteristics, in order for the customer to be satisfied and for the employer not to lose customers. We considered the Five Factor Model test to be the most appropriate for this type of job. The test is comprised of five different dimensions: Extraversion, Agreeableness, Conscientiousness, Neuroticism, and Openness to Experience. We can predict that high extraversion, high agreeableness, and emotional stability are the best predictors of job performance for this job because the job analysis demonstrates that the applicant must be friendly, have patience, and is not
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