Lawn Care, Inc., based in Tulsa, Oklahoma, has been providing the local community lawn care service since 1997. Lawn Care service currently offer standard lawn care services such as fertilizing, weed control, snow clearing, lawn cutting, weed eating, pruning of trees and bushes. The company primarily consists of field service techs with a small office staff which is responsible for answering phones, billing, accounting, sales, marketing and production of the news letter which is sent to existing customers.
With the limited staff and limited customer contact, management feels that drastic measures are needed to reach new customers, expand current customer services, increasing understanding of customer desires, increasing the customers'
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Customer Service
The customer service person will keep the lines of communication open between the company, its employees and its customers. Currently, Lawn Service Inc. does not have an internal customer service position. The customer service primary goal will be to provide telephone and computer support to customers about lawn and yard services in a timely, professional manner, while performing data entry and other clerical functions. This includes addressing questions and concerns, while assuring customers their business is truly appreciated.
This position will implement a newsletter via Intranet and through various other electronic media methods. The newsletter will be distributed monthly or quarterly for existing and new customers who either opt-in via our website or mail to customers who do not have e-mails or prefer having their sent in the mail. This newsletter will include the benefits of lawn service, pest control, garden care and current promotional advertising materials. Lawn Care staff will get to know their customer base better by applying surveys. Customer service will work with sales, accounting and technical department to develop a customer database on customers, services, specials, and customer complaints surveys. These surveys will be sent to existing and new/potential customers to find out what services they may want that are or are not currently
The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal
The services we offer at Anthony Lawn Inc. are fertilization, weed control, grub control surface, and insecticide fungicide application. We offer many other
Customer service involves a consideration of what is needed to treat the customers in a desirable
If you like to think of your yard as an extension of your home, and you want it to look as inviting as possible, you probably spend a lot of your free time maintaining the lawn, plants, and flowers. If you have a lot of plants or a large yard, it may turn into too much work. On the other hand, you may wish you had a beautiful yard, but you don't know how to go about it. The solution to these problems is to hire a landscaping service. The result is a beautiful lawn you don't have to devote a lot of time caring for. Here are some of the things a landscaping service can help you do.
Customer service is a term which means a measure of how well products and services meet or exceed the customer's expectations. It is important to have this within a business as it creates a good relationship with the client and you gain their trust, It increase customer life time value and retains customers to stay with your company and have repeat sales. Having good customer service will also reduce negative feedback such as bad words getting around about the company.
Their team makes it equally easy to schedule one off projects as they do continuing care, so whether you need regular snow removal and landscaping or one massive landscape design remodel they’re up for the challenge. Jack’s Lawn Care is proud to serve both residential and commercial clients in the area and their commitment to customer service and quality work makes them the community’s leading choice for everyone from families with standard sized lawns to property management companies that look after expansive apartment facilities and office
Landscapers are responsible for maintaining the grounds landscaped by using modern power equipment as well as traditional handheld tools. Employees in this family business perform a series of tasks and can include a mixture of the following: mowing, planting, laying sod, fertilizing, watering, raking, digging, installing sprinkler systems, repairing existing sprinklers, and laying concrete borders outlining flower and bush beds.
Customer service is the provision of service to customers before, during and after a purchase. Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. Good customer service is
Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.
Ellis Total Lawn Care, LLC feels we have the qualifications and proven ability to complete the Mowing and Landscape Services and maintain the Irrigation system for Old Canoe Creek Road . Ellis Total Lawn Care, LLC has been maintaining the roadway (OCCR) successfuly since **June 2015**.
The well-known, established landscaping companies commonly service the commercial side. Both landscaping companies and basic lawn care service companies service the residential
Many people have skills that allow them to complete a strenuous task. Kids may hate when they hear their father’s or mother’s voice telling them to do a chore. Most chores are not entertaining. Green and plush with a distinct pattern, there is nothing boring about a managed lawn. Learning how to mow lawn is an important skill, because almost everyone has a yard to maintain. If done correctly, mowing lawn can be an enjoyable task. Peacefully riding around on a mower in the fresh air and sunshine can be therapeutic. Sitting comfortably on a riding lawn mower is relaxing, although, the process of lawn mowing requires many precise steps.
keep an existing customer than finding new ones. A major part of the customer service, especially in a retailing
The equipment that is used in the landscaping industry is very important to the business. Most of the equipment has a degree of automation, but some guidance is required to operate. Mowers are mostly riding and self-propel pieces of equipment. Those pieces of equipment require a minimum amount of manual labor. The edger and the string cutters does require more manual and physical labor to operate.
The training program I am proposing will address the process of technicians handling any special features of the customers’ lawns, as well as most of the routine tasks they are required to perform. If a new automated customer information system is developed or implemented, use of the system can be included in a separate training session, for both experienced and new landscape technicians.