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Lowe's Argumentative Essay

Satisfactory Essays

Thank you for taking the time to listen to my complaints and for performing a walk-through at the project site. As I mentioned during our phone conversation, on August 2014, Carmen Alfonso entered into a contract with Lowe’s to renovate two bathrooms at 14817 SW 175th Street, Miami, Florida 33187 Unfortunately, I’m disappointed with how long it has taken Lowe’s to complete the renovation and furthermore all the setbacks encountered. The renovation commenced 2 years 6 months ago, four different contract companies and there are still outstanding issues, including but not limited to a water leak located in the small bathroom. On February 2015, shortly after the tiles were installed, brown stains randomly began appearing on the floor grout. I …show more content…

Unfortunately, the brown stain resurfaced two more times and remediated two more times. Obviously, this issue was not the result of a chemical reaction as initially concluded by GC # 1 and 2, but something more profound. When the fourth GC (Jerson) was onboarded to remediate the outstanding issues, the brown stain issue was one of the items on the punch list. During the initial walk-though, Jerson removed the grout that had the brown stain and found evidence of water on the cement underneath the tile. On January 3, 2017 the contractors removed the toilet and ripped out several floor tiles with the intent of identifying water leak. Once the area was exposed the leak was not apparent and therefore required a more in-depth research according to the GC perhaps breaking the floor to again access to the pipes thus, requiring Lowe’s approval before proceeding. The GC informed me that he would meet with Lowe’s to propose his recommendations and that I should hear back from them in the next couple of day. On January 9th, as I waited to hear back from Lowe’s regarding the next steps the contactors arrived at the house unannounced to install the

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