PROPOSAL TO IMPLEMENT A CUSTOMER REWARDS PROGRAM THROUGH EXPRESS MART PLUS CARD
Abstract Due to the increase in competition in the Retail Industry, we must impose a new marketing strategy to retain our current customers.
Our main strategy is to create a reward program for customers through XM Plus Card Rewards Program.
Achieving the above will allow us to retain our current customers by motivating them to frequently buy from Xpress Mart.
I. Introduction Modern marketing revolves around the Customer. It is an old and by-now universally accepted concept that the Customer is the King.
In recent years, the competition for customers has led many companies in the retail industry to implement a customer rewards program and provide
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2.2.1.3 Exchanging accumulated points for XM Gift Certificates:
Step 1. Encode the number of the gift certificate using the barcode reader
Step 2. Press the XM button on the P.O.S. counter to deduct the necessary points from the XM Plus Card.
Step 3. Instruct the customer to sign their name on the duplicate receipt.
Step 4. Keep the receipt for record purposes and turn them over to the respective Store Supervisor.
2.2.2 Management Training The Programmer is responsible for designing the XM Plus Card Rewards Program, incorporating the program into the current Point-of-Sale System, designing the software that will create each XM Plus Card and training the Area Accountants on the XM Plus Card Rewards Program.
Schedule of Training The Area Accountants will be sent to the Head Office and will be trained by the Programmer regarding the XM Loyalty Card Rewards Program following the schedule below: Registration 8:00 am Overview of the XM Plus Card 9:00 am POS Instructions on assigning points for each sale 9:30 am Validity of XM Plus Card 10:00 am Methods of redeeming rewards for points earned 10:30 am Printing the card 11:00 am The Store Managers and Store Supervisors will be trained by their respective Area Accountants on the XM Plus Card system using the following schedule:
Store Managers …………. Monday 8:00 am - 11:00 am
Store Supervisors ……….. Tuesday 8:00 am - 11:00 am
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In the context of global expansion and competition of numerous businesses, effective marketing management is one of the key factors of success, playing an essential role in obtaining competitive advantage. Hence, the success of a company is determined by its ability to identify customers’ needs and offering products and/or services to satisfy them.
B. Describe how the responsibilities of the charge description master committee brings coders, billing staff and cdm staff together to ensure revenue cycle success.
B. Describe how the responsibilities of the Charge Description Master (CDM) committee bring coders, billing staff, and CDM staff together to ensure revenue cycle success.
The percentage of reimbursement for the above costs is dependent on prior approval from the RC Manager based on criteria provided in the policy. Approval must be received before the training course begins. Please see CPAO 9.03, point number 7.
Over the decades there were tremendous amount of challenges for every business. Customers have more knowledge, they have more options, and they have higher expectations. Customers are more informed with the humungous development in technology. Having more options in front of them, expectations has surpassed in retail industry. Loyalty is a customer having faith that your organization’s product or services offered is the best for them. It is the process of tapping the buying pattern of customers in a store based on their preferences. Customer loyalty is significant because it is economical to retain the old customers rather than acquiring new customers. So, organizations employ loyalty programs which reward customers for their repeat business.
Your site has to have the most sales, and exceeded the site with the most sales by 5% from the previous month. If your site complete these task, everyone who is employed in that site will receive a 4% bonus in their pay. The bonus will reflect in the 1st pay period after the last day of the previous month. Please advise all of your associates of the new monthly bonus structure.
On 05/17/16, APM Orlando reviewed POS data as well as CCTV to confirm this. CCTV data revealed that Shift Leader (SFL) Gloria Buabeng rang under Service clerk (SVCD) Gloria Betancourt name, SFL Buabeng rang up gift cards which is over the set limit as per company policy.
The six features of an effective total rewards program include: focusing on alignment, taking the employees views into account, measuring / managing costs, the greater use of incentive based pay, having effective communication / education and managing the reward program. The combination of these factors is helping firms to more efficiently monitor the sales force.
•Integrating real time performance data, multiple customer databases and multi-course marketing program into stream line reporting and decision making to enhance customer service and increase revenue growth.
Maureen Connolly is asking from Mary to be trained for the Sun City Center accounting software, they are upgrading their software and they will be holding training next week. Currently the contract states that FirstService has to provide backup in case of an issue with the accountant. Matt Sluizer will be partaking in the training as he is a backup but they would also like it if I could sit in on the training Tuesday as an additional backup if ever needed. I had previously filled this role and had to assist about three or four years ago when they did have an issue.
Reward and recognition programs must connect the needs and expectations of the workforce with the company’s overall goals and strategies. A program that reinforces important company values and goals will encourage employees to act in line with such goals and emphasize the importance of achieving these goals. Alternatively, rewards which do not connect with organizational goals may convey a misleading message and encourage employees to act in a manner that does not facilitate the
It is imperative to satisfy customers and give them an amazing experience at the company. While it cost less to sell to existing customers and companies can increase profit by selling to the same customers; if customers are satisfied, there is more chance they will come back for more services or products. Satisfied customers are a free marketing for the company. However, it is the opposite if customers are dissatisfied. Dissatisfied customer will tell 8 to 10 people about his or her experience (O’Brien, A & Marakas, G. 2004). If by any reason, representatives see that the customer is not satisfy, they should act fast and fix the problem. Furthermore, there is more chance for sale representatives to sell to an existing customer that to a new customer. A good strategy for customer retention is to reward good customers. Companies can easily do
Marketing is perhaps the most important activity in a business because it forms the communication bond between the customers and the company, and it’s a key aspect of communicating the value of the product.
the MCM work will be standardize across all the affiliate as every analyst within the
the strategic management accounting technique used and Carlianne will provide an analysis of our results. Courtney