M3.46 Managing Performance Ilm Level 3

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Managing Performance

When looking at performance management it can be defined as (1) ‘a process which contributes to effective management of individuals and teams in order to achieve high levels of organisational performance. As such it establishes shared understanding about what is to be achieved and an approach to leading and developing people which will ensure it is achieved.’ We can see from this definition that managing performance is crucial to the overall performance of the organisation and meeting its goals and objectives. This process must then be strategic but also link other aspects of the organisation such as individuals and teams. As defined above, performance management is ultimately about achieving high levels of
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To achieve the objectives the team must work to the performance standards. Below I have highlighted an example of how the two are linked.

Objective | Performance standards required to complete | Achieve a minimum of 96% overall KPI score for reactive task

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