Group Assignment 2: SK, Chapters 5-9 of Schiffman. Compare and contrast as to how two (2) aspects or theories of consumer behaviour as discussed in Schiffman applies to this country and how it differs from that in Australia. Show how this may provide a marketing opportunity for an Australian exporter. Introduction This document contrasts the theories of both the Family as a social unit, and Social class, representing a person’s prestige, and discusses how these two theories differ when applied to the Australian and South Korean (SK) society and culture. Also discussed is how these theories may provide a marketing opportunity for an Australian exporter when branching out into the overseas market of SK. The comparison of a …show more content…
The study explains this process of Customer Complaint Behaviour (CCB) and finds that it is extensively helpful in discovering how and why cultures differ in the way they consume. Due to such desires to recognize how family values shape purchase behaviors, there is an escalating demand in the business world “to understand and respond more effectively to consumers ' dissatisfactions” (Kotler, P. 2000). In terms of the foundations of family, the structure, composition and functions of the family determine the way in which they view products. SK culture is no exception to this. To understand the typical family life of SK, it is interesting to see how they respond to products which don’t satisfy them, posing the question “are customers in countries with non-western cultures more or less likely to engage in complaining?”, thus explicating the differences in the ways in which the differing cultures are brought up and taught to behave. The survey results demonstrated that Western respondents (from America in this instance) were more prone to partaking in voice responses, as opposed to the vast majority of SK participants who prefer to express private responses. Not to be mistaken, due to the collectivist culture, SK respondents showed a typicality to share the negative experience with family specifically as an aid to their community and its members. With the internet’s prevalence nowadays in both cultures, “the voice and private response
The purpose of this simulation is to properly disburse the capital budget funds for the next year at Connecticut Valley School. With the seven priorities listed, some will bring in money while others will not. Ranking is done by what will bring profit into the school quicker and that money will go toward other projects at a later time. Also, to focus on things that more less need to be fixed to ensure safety for students and staff. This year’s capital will be spent towards funding for a swimming pool, renovations to fine arts building, new roof for the hockey rink, wood chip heating system, upgrading the computer lab, new buses, and lastly renovations to the women’s locker room.
Good families have many ingredients that make them function properly. One of these elements is values, or what the family views as important. This helps family members know what is good and bad for them. The article “Celebrating Your Family Culture” states, “Around our household, we constantly say, ‘Well, in our family we believe…and everyone’s family is different.’ I’m sure my son gets tired of hearing this in response to why he can’t have the latest electronic gadget, but I also think hearing this anchors him. Kids want to know where you stand on important issues and what your family values,” (Trudeau). The article tells how even though the family values can annoy a member; it steadies them to know the priorities. Having that clear view can also have other effects on family members. When My Name was Keoko tells how Keoko or Sun-hee saw her uncle and mom value their patriotism. This helped her see that her own patriotism should be strong (Park 11, 32, 33, 93). The family values were very important when the Japanese invaded Korea. They were probably the only Korean thing the people of Korea had. Without them the Koreans would give up and never have their own culture again. Concluding, the values that families have are very
CompuCo is attempting to move from a domestic producer to that of an international producer. In order to achieve this feat, the company must have an international focus in regards to its overall business operations. It is quite apparent from the case, that CompuCo does not have the will or desire to be proactive with its international subsidiaries. In order to achieve greater international success, Dr. Durand must first alter the company culture. First, all international subsidiaries should be treated as a primary business irrespective of their individual performance. It seems, through reading the case, that much more emphasis is placed on French product development and applications that is given to its international counterparts. This is a detriment to business as many of CompuCo's international customers have differing tastes and sentiments in regards to product offerings. The case cites numerous examples of this between both French and American consumers. French consumers, for example, like to read product manuals and prefer complexity over simplicity. Their American counterparts however prefer ease of use, and a simple design. The company was slow to discern these changes in consumer demands and elected instead to emphasize its French product design. This created consumer ill-will and
The main body of the literature review commences with a quick history of consumerism and customer satisfaction and the effects of proper implementation. Various secondary sources examine survey and questionnaire reliability, deciphering such information, along with the
According to Slater (1997:26), ‘consumer culture is, in principle, universal and impersonal’. The notion behind this is
Every business hungers to be successful. Businesses want to put their best foot forward, and their best product to the consumer. However, on occasion, people become upset or disappointed when the product or service does not reach expectation. In this case, businesses often receive the dreaded complaint letter from customers. The purpose of a complaint letter is to bring a grievance to the attention of an owner or manager of the business, so action can be taken as soon as possible. When writing a complaint letter it is important to include appeals to the audience, structure of the letter, tone, and context. Also keep in mind, that playing into the emotions by usage of ethos, pathos, and logos can positively
In South Korean culture family, gender roles, and customs all intertwine, in a traditional Korean family your role in the family is determined by gender and age. However, in recent years it seems like the traditional family dynamics and gender roles are being redefined by the newer generations. South Korean families are leaving behind the traditional family practices, gender roles inside the Korean culture are traditional male and female roles, and lastly customs are hugely influenced by Confucianism.
In the current epoch of globalization, it is cardinal that family members not only collaborate, but also cooperate with each other to have a cordial as well as symbiotic relationship. However, preceding few decades have witnessed an unprecedented rise in individualism over collectivism owning to various factors. A deep analysis of the subject matter will assist us in scrutinizing the problem and its best possible solution.
Families recognise that each person is an autonomous individual and adult children need to be encourage to pursue independent lives. Grandchildren are added and extended family grows, with on-going contact that does not interfere with the new nuclear family, which now work towards developing own boundary. Parents have to realise that adult children no longer need their guidance and economic assistance
Google is one of largest search engine organizations in the world. What began as a small search engine within Stanford University grew into the multi-million dollar company Google. The company began as the brainchild of two Stanford Computer Science student, Larry Page and Sergey Brin. Originally, the search engine was named Backrub (Google, 2011). After graduating, the pair changed the company name to Google. In 1998 the first Google website went live. Aside from the relatively quick rise of the company, the organizational structure of the company is impressive. Google is number four on Fortune’s “100 Best Companies to Work For” in 2010 (CNN,
• Consumer culture and consumerism how it has evolved and how it will affect the future. • How people across all cultures are very similar and the effects this has on consumerism. Bibliography (Initial Research Not Complete) Ethan Gilsdorf, Behind 'The Terminal,' a true story, The Christian Science Monitor, June 21, 2004, Accessed November, 12 2015. Gauntlett, David. (2002), Media, Gender and Identity: An Introduction, London and New York: Routledge, pp.96-97 Giddens, A. (1991), Modernity and self-identity: Self and society in the late modern age, Cambridge: Polity Press, p. 53 Horwood, L. (1999), ‘Analyzing American Popular Culture’, School of International Education: Contemporary Societies and Cultures, The University College of Ripon & York: St. John, p.
consumer behavior and define some of the factors that may impact their buying decisions to
Culture of an individual is the way that decides he/she behaves. The consumer choice and their behaviour is much more related to the