Management and Workbook Process Essay

1181 Words5 Pages
MEMORANDUM
TO: Patagonia, Inc.
FROM: Thompson Rivers Consulting LLP
CC: Mr. David Olsen
DATE: 19 October 2012 SUBJECT: ANALYSIS OF THE WORKBOOK PROCESS

As a leading pioneer in outdoor retailing and a company at the forefront of the movement for environmental sustainability, we write this letter in response to your request to evaluate your current Workbook Process and appraise the advantages as well as the drawbacks to the system. We are not in favour of the current Workbook Process for reasons that we will list for you. We feel that a company with such a reputation as Patagonia, Inc., needs to adopt a less sophisticated but progressive system.
MAIN FINDINGS
With the research we carried out it was very clear
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* Large proportion of employees refused to engage in the Process because they found it tedious. * The plan was not accepted by all levels of management. * The Workbook Process focuses mainly on planning in advance for the longer term rather than on a day by day basis. * The Workbook Process had difficulty in judging environment, quality and distribution objectives, which are crucial success factors for Patagonia, Inc. * The Workbook Process is very complex and time consuming. The level of planning and the enormous amount of meetings needed to discuss company plans leaves very little time for constructive work to be done. * The Process could be limiting in the sense that it does not promote innovations; if anything it encourages people to just stick to a set plan and nothing else. * The profit sharing plan that was introduced was not based on merit; it was just allocated in equal percentages of the base salary.
On the contrary, the workbook process also has some benefits. Although, the concerns outweigh the benefits, it is for your benefit and to give you a better perspective of the Process.
BENEFITS OF THE WORKBOOK PROCESS * The Workbook Process has been significantly embraced amongst the employees at Patagonia, Inc. * A significant amount of the employees feel that the Process is worthwhile and that it has given everyone an opportunity to bond; and also optimized better solutions for the company. *

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