Managing Xerox's Multinational Development Center
Case Summary:
This case describes a manager Clendenin’s use of the Multinational Development Center to enhance the efficiency of Xerox’s worldwide logistics and inventory management. He has done this though the development and implementation of a wide range of improvements in multinational computer and management systems.
The case describes Clendenin’s multiple strategies for overcoming these difficulties. It Illustrates a range of management strategies for upward, lateral and downward influence in a complex organizational context, as well as the use of a number of innovative human resource management techniques.
Main Problems or issues:
I would like to analysis the relationship
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First he appealed to present facts, specifically identifying the opportunities and benefits for his multinational approach while stating its direct impact on the stated objectives of achieving increased logistical efficiency and return. Yet he was also successful influencing executive stakeholders by persuasion in appealing to their personal values as it pertained to ego and position. He rarely took credit for his own ideas, rather emphasizing and positioning his strategy as the collective decision of the group or executives that were in charge. The example is when he know there was little initial support within the USMG organizations for taking his new multinational approach, he turn to Xerox senior managers for support instead though his line manager.
In downward management, Clendenin takes an indirect approach by appealing to personal values. He offers empowerment and fosters learning and development within an working culture that is just as concerned with work-life balance, and personal relationships as it is with bottom-line performance. The example like he sponsored yearly MDC golf tournaments, take staff for lunch, set goals such as learning to play the piano and so on. It helps to build the trust and friendly relationship with subordinates. As my experience, I have some boss like this working style, we are eager to work under him and even very happy to OT in order to achieve the project.
In lateral management, Clendenin also use the strategy
Arntzen, B. C., G. G. Brown, T. P. Harrison, L. L. Trafton. 1995. Global supply chain management at Digital Corporation. Interfaces 25(1) 69-93.
new strategy of the company. He then set a stirring vision of being “the best managed
I am very interested in a career field in Human Resources. For this paper, I interviewed Lillian Mannino who is a Human Resource and Personnel Manager at the UC San Diego Graduate School of Global Policy and Strategy. As a manager, Lillian serves as the link between the graduate school’s management and its employees. She is in charge of overseeing recruitment, employee relations, policy development, payroll, and benefits. Personnel management is a special branch of management that is focus on the concerns of employees at work and their relationship with the organization. Her educational experiences consist of a bachelor degree at UC San Diego in Management Science and a professional Human Resources certificate from UCSD Extension. She has been working in the academic administration for almost ten years and earned her current position as manager through climbing up the ladder. She started off working in this field as a student affairs officer then was promoted to an administrative specialist. Her prior work experience paved a path for her to build up professional experience as well as a solid network within the UCSD administrative system.
Hightower’s coming into an environment of high uncertainty with a high risk. Hightower should meet his managers individually and then follow-up with a group meeting that would be informal an “ice-breaker”, developing a top down strategy. Time is of essence, Hightower only has three months. Hightower will have to demonstrate that everything he is saying can actually happen. (Tichy, p. 428) Hightower needs to develop a European strategy developing a common goal. Hightower has to form a plan to bring his diverse country managers together. Any interpretation given must be provided in a matter that forms a favorable impression upon his country managers.
Another major issue that needs to change is the managerial style. Currently, DCCL is operating in a classical managerial style. This has caused problems from poor communication, lack of motivation, low job satisfaction, and increased employee turnover rates. In order for DCCL to change their managerial style, they need to re-evaluate which style would work best. We believe that DCCL will excel with a shift to a human relations managerial style; this will allow for more autonomy and individual responsibility from employees, while still allowing managers to retain a level of control. Currently, managers are having to make every decisions and also supervise employees, such as the TSS’s, to an extreme degree.
In addition, this essay will investigate the organizational strategies he uses to develop his idea. Ultimately, the purpose in identifying these parts of his argument is to determine whether his claims, evidence, and organizational strategies are successful in reaching his target audience.
Several observations and stories touch on how to use the large corporate environment and its resources to maintain a satisfying, successful career. In chapter 15, MacKenzie talks about how to address those who make their living within the hairball. He reminds us that we should not view those within the hairball as our enemies. He suggests that any time a bureaucrat stands between
Paul O’Brien in 2009 became the CEO of EasiYo, a manufacturer of powder-based yogurts. With O’Brien’s arrival at EasiYo, the company has overseen a 30 percent growth in the annual sales (Jones & George 2003). With the increase of sale and exports a number of challenges have become evident including the absence of a formal management arrangement and the pressure placed of the efficiency and effectiveness of employees (Jones & George 2003). As EasiYo continues to grow into a multinational business, EasiYo must adopt a mixture of hard and soft approaches to human resource management. Coupled with Mayo’s approaches to management EasiYo will be able to overcome its challenges professionally and
In today’s business world, production cost was an increasing concern for companies working to stay competitive in the global marketplace. The top management must search for a global solution to drive down costs and reduce difficult activities associate with inventory management and production management. Global sourcing aimed to exploit global efficiencies in the delivery of services and goods across geopolitical boundaries, including low cost skilled labor, low cost raw materials, tax benefits, and price breaks. Whelan Pharmaceutical was the best example to illustrate how the company chose the best manufacturing site for global sourcing from different perspectives.
In the case of “Thomas Green: power, office politics, and a career in Crisis”, it describes the dilemma of Thomas Green who works in a company called Dynamic Display. Thomas was recruited as an account executive, and then five months later, he was promoted as a Senior Market Specialist directly by the President Shannon McDonald. Thomas’s boss Frank Davis hadn’t expected to choose Green as the new senior market specialist, and he was very dissatisfied with Green’s work style and performance three months after the promotion. After being informed that Frank Davis had emailed McDonald about his concerns about Green’s performance, Green was getting really worried about his situation and not sure how to explain his perspective to
The Daniel Gill, the chairman and CEO faces the possibility of changing the organizational structure of Europe, Asia/Pacific, and the Western Hemisphere. The current organization includes an International Division which oversees production and marketing for countries outside the United States. The goal of changing the organizational structure of these three regions is to increase sales growth internationally and decentralize responsibility away from headquarters to field operations.
Management added this new position to send a strong signal that they wanted different behavior. They wanted people to be broader managers, good at managing P & L, to be decisive and to take ownership. The Market Managers had a lot of responsibility because management had pushed down a large deal of decision making. •
Throughout this case I will attempt to explain old methodology of doing business with your human resources and other staff components has changed. No longer will any organization try to create a compelling vision without its tools, resources, and staff components gainfully employed to obtain the overall goal. One team, one fight if our subordinates fail then we fail as leaders. I will explore relationships between staff sections, developing strategic activities, preventing a fraudulent atmosphere, and improving communications with human resources. Let’s get started by discussing how the King’s Company relations amongst its staff sections.
A manager’s decision-making process regarding new or increased international operations involves reacting to the environment, seeking competitive advantage globally and assessing the company’s capability in the global context.
As the world is turning out to be more aggressive and unstable than any other time in recent memory, producing based enterprises are looking to increase upper hand at all cost and are swinging to more inventive sources through HRM practices (Sparrow, Schuler, & Jackson, 1994). HR practices has been defined by (Smallbusiness.chron.com, 2016) as “the means through which your human resources personnel can develop the leadership of your staff.”