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Marketing Concept - Britvic

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Question 1 Identify three key characteristics of the marketing concept.

‘Marketing concept is a philosophy that an organisation should try to provide products and services that satisfy customer’s needs through a coordinated set of activities that also allows the organisation to achieve its goals’ (Dibb, 2012:18). According to marketing concept customers should be at the centre of all the organisations activities. Therefore all departments of organisation are responsible for customer satisfaction and only in that way organisation goals can be achieved.
According to Drucker, the aim of marketing is to make selling superfluous, is to know and understand the customer so well that the product or service fits him/her and sells itself. …show more content…

Question 4 Explain how Britvic might collect and use market research information.

Britvic may collect for its purpose secondary (information compiled inside or outside the company) or primary (information gathered first hand) data, or both. Primary research can be classified as either Quantitative or Qualitative.
Quantitative methods are used to discover something that can be measured. They ask questions such as: how many, where, when, what. These methods includes: survey (a method of questioning via post, Internet, telephone or personal interview), observation and experimentation.
Qualitative research looking for the answers to the questions why or how people feel which is very difficult, if not impossible, to be found out through a survey or a questionnaire. This data is often called ‘soft’ as it is often difficult to quantify statistically. Methods include in-depth interviews or focus groups.
For Britvic purpose, which is to find out about customers’ preferences, thoughts and feelings with regards to the new product (Tango Clear), more sufficient would be a personal interview (quantitative method) and a focus group (qualitative method).

Question 5 Explain the process of market segmentation and targeting and benefits of segmentation and targeting to Britvic.

Market segmentation is the process of grouping customers into

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